OneTicket App: How Mumbai Commuters Can Save Money and Time (2025)
A complete guide for Mumbai commuters on how the OneTicket app helps save money and time by offering unified metro travel tickets in 2025.
By Amandeep Singh
Founder, CancelMates. We find smart ways to save you time and money.
If you're a Mumbai commuter, you know the pain. With the city's metro network rapidly expanding past 70 km, travelling across different lines has meant juggling multiple apps, tokens, and tickets. It's a daily frustration that costs both time and money.
That problem is finally being solved. The new OneTicket app has arrived, offering a single, unified QR ticket that works across the city's different metro corridors. This is the ultimate 2025 guide on how to use this game-changing app to simplify your commute.
The Big Picture: This is Mumbai's Official Unified Ticketing Solution
This isn't just another third-party app. OneTicket is built on the government-backed Open Network for Digital Commerce (ONDC), designed specifically to solve the multi-line ticket problem. It's the future of metro travel in the city.
OneTicket App Features at a Glance
| Feature | Details | Main Benefit |
|---|---|---|
| 🎫 Unified QR Ticket | Single QR ticket for multi-line journeys (e.g., Dahisar to BKC). | No More Juggling Multiple Apps or Tokens |
| 🌐 ONDC-Powered | Developed by SequelString on a govt-backed network. | Official, Credible, and Secure |
| 📱 Digital Booking | Book anytime, anywhere through your mobile. | Completely Skip Long Queues at Counters |
Table of Contents
1. How to Download & Set Up the OneTicket App
Getting started is simple. The app has slightly different names on Android and iOS, so be sure to download the correct one.
- For Android users: Search for "OneTicket" on the Google Play Store.
- For iPhone users: Search for "OneTicketIndia" on the Apple App Store.
- Sign up using your mobile number and the OTP you receive.
- It's recommended to set up your preferred UPI app (GPay, PhonePe, etc.) for fast, one-click payments.
2. How to Book a Unified Metro Ticket (Step-by-Step)
The app's interface is designed for speed, perfect for a busy Mumbaikar.
- Open the app. It will automatically detect the nearest metro station to you.
- Enter your destination station. The app will map out the full journey, even across different lines.
- Choose the number of tickets you need (up to 4 at a time).
- Complete the payment using UPI, credit, or debit card.
- A QR code ticket is instantly generated in the app. Simply scan this QR code at the entry and exit gates of the metro stations.
3. OneTicket vs. Smart Card: Which Saves More Money?
For years, the Metro Smart Card was the best way to save. How does OneTicket compare?
Choose OneTicket if:
- You value convenience and time above all. Booking on the go and skipping all queues is its biggest advantage.
- Your travel is unpredictable and you don't want to maintain a balance on a card.
Stick with the Smart Card if:
- You are a daily, fixed-route commuter who can benefit from a monthly Trip Pass loaded onto the card, which often offers the highest discounts.
- You don't mind queueing up occasionally to recharge your card.
Verdict: For maximum flexibility and time-saving, OneTicket is superior. For pure, maximum monthly savings on a fixed route, a Smart Card Trip Pass may still be slightly cheaper.
4. Pro Tips for Daily Commuters
- Book Before You Arrive: Generate your QR ticket while you're walking to the station to save precious seconds.
- Check Station Info: The app also provides station details, which is helpful for newcomers trying to navigate the complex network.
- Use UPI for Payments: It's the fastest payment method in the app, making the process seamless.
- Book for Your Group: You can book up to 4 tickets at once, making it easy to travel with family or friends without them needing the app.
Frequently Asked Questions
Q: Is the OneTicket app official?
A: Yes. It was developed by SequelString AI and is officially integrated with the government-backed ONDC network to provide a unified ticketing solution for Mumbai.
Q: Can I really use one ticket for a journey from Dahisar to BKC?
A: Absolutely. As confirmed by ONDC officials, that is the core purpose of the app—to book end-to-end journeys across multiple lines in a single transaction.
Q: What if I book a ticket and my plan changes? Can I get a refund?
A: Yes, refunds are typically available for unused tickets if cancelled within the validity period. The process and timeline can be found within the app's help section.
