Cancel Your Zee5 Subscription
With India's streaming market getting more competitive every day-a battle we break down in our Ultimate Indian Streaming Showdown - it's smart to only pay for the services you truly use. If you've decided it's time to cancel your ZEE5 subscription, you're in the right place.
This definitive guide provides clear, step-by-step instructions for every scenario, showing you exactly how to stop auto-renewal via UPI or card, navigate the refund policy, and even delete your account permanently.
"I set up autopay via UPI and now I can't find how to cancel it. I'm worried they'll charge me ₹999."
- A Frustrated User on Reddit
How to Cancel Zee5 Subscription
Follow the step-by-step instructions based on your device/platform.
On the ZEE5 Website
- 1 Log in to your ZEE5 account on a web browser.
- 2 Click on 'My Profile' in the top-right, then go to 'My Subscription'.
- 3 Click the 'Cancel Renewal' button and follow the prompts to confirm.
On Android (Google Play)
- 1 Open the Google Play Store app.
- 2 Tap your Profile icon > 'Payments & subscriptions'.
- 3 Tap on 'Subscriptions', find ZEE5, and tap 'Cancel subscription'.
On iPhone/iPad (Apple)
- 1 Open the 'Settings' app on your device.
- 2 Tap your Apple ID at the top, then tap 'Subscriptions'.
- 3 Select ZEE5 from the list and tap 'Cancel Subscription'.
On a Bank/UPI Mandate
- 1 Open your UPI or Netbanking app (e.g., GPay, PhonePe, Paytm).
- 2 Navigate to the 'AutoPay' or 'Mandates' section.
- 3 Find the active mandate for ZEE Entertainment and click to view details.
- 4 Select the option to 'Cancel', 'Pause', or 'Revoke' the mandate and confirm.
Clever Ways to Save
The 'Bundled Subscription' Check
Before paying for Zee5, check if you already have it for free. Zee5 is often included in other subscriptions like Times Prime, or bundled with telecom plans from Airtel and Vi. You might be paying for something you already own.
The Payment Wallet Cashback Offer
Digital wallets like Paytm and Mobikwik frequently run cashback offers or provide special coupons for Zee5 subscriptions. Always check the 'offers' section of these apps before renewing your plan directly.
The Annual Plan Savings
If you are a consistent viewer, paying for the annual plan is significantly cheaper than the monthly renewal rate. It can save you up to 40-50% over the course of a year.
Pre-Cancellation Safety Checklist
Confirm Your Billing Source (Web vs. App Store)
CRITICAL: This is the most common point of failure. If you subscribed on the Zee5 website, you must cancel on the website. If you subscribed via the Google Play Store or Apple's App Store, you MUST cancel it in your phone's subscription settings, not in the Zee5 app.
Verify You Are Logged Into the Correct Account
Many users have multiple Zee5 accounts (one with a phone number, one with an email). Ensure you are logged into the account that has the active Premium subscription before you attempt to cancel.
Your Watchlist and History are Safe
Cancelling your Premium subscription will revert your account to the free tier. Your viewing history, preferences, and watchlist will be saved, but you will lose access to premium-only content.
CRITICAL: The Golden Rule - Where Did You Subscribe?
This is the most common reason people get stuck. The ability to cancel your ZEE5 subscription is not in the ZEE5 app itself if you paid through a third party. If you subscribed via the Google Play Store (Android) or Apple App Store (iPhone), you MUST cancel it in your phone's subscription settings.
Pro-Tip: Stop Auto Renewal & UPI Autopay Mandates
Many unwanted charges come from a UPI AutoPay mandate. Simply deleting the app will not stop the payment. You must cancel the mandate in your payment app (GPay, PhonePe, etc.). For a complete walkthrough, see our definitive guide to cancelling UPI mandates.
Understanding ZEE5's Refund Policy
ZEE5 generally does not offer refunds once a subscription is charged. However, if you were wrongly billed or auto-renewed after you had already cancelled, you have options. You can contact ZEE5 support directly at support.in@zee5.com, or raise a dispute with your bank or UPI provider for an unauthorized auto-debit.
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How do I stop ZEE5 auto-renewal in India?
To stop auto-renewal, you must cancel the payment source it's linked to. The most common methods are: 1. Canceling the UPI AutoPay Mandate in apps like GPay, PhonePe, or Paytm. 2. Canceling the subscription directly in your phone's settings if you paid via the Apple App Store (iPhone) or Google Play Store (Android).
How can I be 100% sure my ZEE5 subscription is canceled?
The best way is to check the payment source. For UPI, the ZEE5 mandate in your app should show as 'Cancelled' or 'Inactive.' For the App Store or Google Play, the subscription status should say 'Expires on [Date]' instead of 'Renews on [Date].' If it still shows as active, the payment mandate has not been successfully cancelled.
What is the difference between canceling a subscription and deleting my account?
Canceling your subscription only stops the recurring payments. Your account and viewing history will still exist. Deleting your account permanently removes all your data from ZEE5's servers. If you just want to stop payments, you only need to cancel the subscription.
How do I permanently delete my ZEE5 account?
You can permanently delete your ZEE5 account by emailing support.in@zee5.com with your registered mobile number or email ID and requesting account deletion.
Can I get a refund from ZEE5 after cancellation?
ZEE5's official policy is that subscriptions are non-refundable. However, if you were charged incorrectly (e.g., after you already cancelled), you can contact ZEE5 support at support.in@zee5.com with proof of the charge to request a review.
I forgot to cancel my ZEE5 free trial. Can I get my money back?
Unfortunately, no. Like most streaming services, ZEE5's policy is to auto-convert free trials into paid subscriptions, and they do not offer refunds if you forget to cancel in time.
What happens after I cancel my ZEE5 subscription?
After you cancel, you can continue to watch all ZEE5 content until the end of your current billing period. For example, if your plan renews on the 30th and you cancel on the 15th, you will still have access for the next 15 days. You will not be charged on the next renewal date.
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