How to Cancel ZEE5 Subscription in India (Stop Auto Renewal & Autopay)

1. Ways to Cancel ZEE5 Subscription

• Via ZEE5 Website: Log in → My Account → Subscriptions → Cancel Plan.
• Via App: Open ZEE5 → Profile → Subscriptions → Cancel.
• Via Google Play: Google Play → Payments & Subscriptions → ZEE5 → Cancel.
• Via Apple iTunes: iPhone Settings → Subscriptions → ZEE5 → Cancel.
• Via Direct Bank/UPI: Cancel the UPI mandate in your bank app (SBI, HDFC, ICICI, Paytm, PhonePe, etc.).

2. Stop Auto Renewal & Autopay Mandates

Many users search for: “how to stop auto renewal in ZEE5”, “ZEE5 autopay cancel”, or “disable ZEE5 mandate.” This happens because ZEE5 subscriptions are often linked to autopay (UPI/e-mandate/credit card). Here’s how to turn it off:

1. Open your banking/UPI app → Go to Mandates/Autopay.
2. Find ZEE5 subscription in active mandates.
3. Click Cancel Mandate / Stop Autopay.
4. You’ll receive an SMS/email confirmation from your bank.

3. Cancel ZEE5 on Android, iPhone & TV

• Android (Google Play): Play Store → Subscriptions → ZEE5 → Cancel.
• iPhone (iTunes): Settings → Apple ID → Subscriptions → ZEE5 → Cancel.
• Smart TV: Open ZEE5 app → Go to Account → Manage Subscriptions → Cancel.

4. ZEE5 Refund Policy

ZEE5 generally does not offer refunds once a subscription is charged. However, if you were wrongly billed or auto renewed after cancellation, you can:

• Contact ZEE5 support at support.in@zee5.com.
• Raise a dispute with your bank/UPI provider for unauthorized auto debit.
• Google Play/iTunes users may request refunds via respective app stores.

5. Deactivate or Delete ZEE5 Account

Canceling subscription doesn’t delete your ZEE5 account. To permanently remove it:

1. Email support.in@zee5.com with subject: “Delete ZEE5 Account.”
2. Provide registered mobile number/email ID.
3. Wait for confirmation email that your account has been deleted.

7. FAQs on ZEE5 Subscription Cancellation

• Q: How do I stop ZEE5 auto renewal in India?
  A: To stop ZEE5 auto-renewal, you must cancel the payment source it's linked to. The most common methods are: 1. Canceling the UPI AutoPay Mandate: This is crucial if you paid via GPay, PhonePe, or Paytm. 2. Canceling via the App Store: If you subscribed through your iPhone (Apple Subscriptions) or Android phone (Google Play Store).
• Q: Can I get a refund from ZEE5 after cancellation?
  A: ZEE5's official policy states that subscriptions are non-refundable. However, if you were charged incorrectly (e.g., after you already cancelled), you have options. Your best chance is to contact ZEE5 support directly at support.in@zee5.com. We recommend including your registered email/phone number and a screenshot of the charge. For more details on what to write and how to dispute a charge with your bank, see our full section on the ZEE5 Refund Policy
• Q: How to cancel ZEE5 subscription on Smart TV?
  A: Open the ZEE5 app on your Smart TV, go to Account, then Subscriptions, and select Cancel to stop your plan.
• Q: How do I permanently delete my ZEE5 account?
  A: You can permanently delete your ZEE5 account by emailing support.in@zee5.com with your registered mobile number or email ID and requesting account deletion.
• Q: How do I cancel my ZEE5 free trial before being charged?
  A: Log in to ZEE5, go to Profile → Subscriptions, and select Cancel before the trial ends to avoid auto renewal charges.
• Q: How to cancel ZEE5 via UPI mandate?
  A: Yes, this is the most important step for most users in India. Simply deleting the ZEE5 app will not stop the payment. You must go into your UPI app and cancel the mandate. We have specific, illustrated guides for the most popular apps: 1. See the step-by-step guide to cancelling ZEE5 on PhonePe. 2. See the step-by-step guide to cancelling ZEE5 on Google Pay. 3. See the step-by-step guide to cancelling ZEE5 on Paytm.
• Q: What happens after I cancel my ZEE5 subscription?
  A: After you cancel, you can continue to watch all ZEE5 content until the end of your current billing period. For example, if your plan renews on the 30th and you cancel on the 15th, you will still have access for the next 15 days. You will not be charged on the next renewal date.
• Q: How can I be 100% sure my ZEE5 subscription is canceled?
  A: The best way to confirm your cancellation is to check the source. 1. For UPI: Go to the "AutoPay" or "Mandates" section of your UPI app. The ZEE5 mandate should show as "Cancelled" or "Inactive." 2. For App Store: Go to the "Subscriptions" section in your Google Play or Apple ID settings. It should say "Expires on [Date]" instead of "Renews on [Date]." If it still shows as active, you have not successfully cancelled the payment mandate.
• Q: What is the difference between canceling a subscription and deleting my ZEE5 account?
  A: Canceling your subscription only stops the recurring payments. Your account, viewing history, and preferences will still exist if you decide to resubscribe later. Deleting your account permanently removes all your data from ZEE5's servers. If you just want to stop payments, you only need to cancel the subscription.