How to Cancel ZEE5 Subscription in India (Stop Auto Renewal & Autopay)
Complete 2025 guide to cancel ZEE5 subscription in India – stop auto renewal, disable autopay mandates, cancel via Android, iPhone, TV, and request refunds.
By Amandeep Singh
Founder, CancelMates. Helping India take control of subscription chaos.
ZEE5 is one of India’s biggest OTT platforms, but many users struggle with how to cancel ZEE5 subscription, stop auto renewal, or disable autopay mandates. Whether you signed up via UPI, credit card, Google Play, iTunes, or directly on the ZEE5 app, this guide will show you every cancellation method step by step. We’ll also cover ZEE5 refund policy, how to deactivate your ZEE5 account, and prevent future unwanted charges.
Table of Contents
1. Ways to Cancel ZEE5 Subscription
- Via ZEE5 Website: Log in → My Account → Subscriptions → Cancel Plan.
- Via App: Open ZEE5 → Profile → Subscriptions → Cancel.
- Via Google Play: Google Play → Payments & Subscriptions → ZEE5 → Cancel.
- Via Apple iTunes: iPhone Settings → Subscriptions → ZEE5 → Cancel.
- Via Direct Bank/UPI: Cancel the UPI mandate in your bank app (SBI, HDFC, ICICI, Paytm, PhonePe, etc.).
2. Stop Auto Renewal & Autopay Mandates
Many users search for: “how to stop auto renewal in ZEE5”, “ZEE5 autopay cancel”, or “disable ZEE5 mandate.” This happens because ZEE5 subscriptions are often linked to autopay (UPI/e-mandate/credit card). Here’s how to turn it off:
- Open your banking/UPI app → Go to Mandates/Autopay.
- Find ZEE5 subscription in active mandates.
- Click Cancel Mandate / Stop Autopay.
- You’ll receive an SMS/email confirmation from your bank.
3. Cancel ZEE5 on Android, iPhone & TV
- Android (Google Play): Play Store → Subscriptions → ZEE5 → Cancel.
- iPhone (iTunes): Settings → Apple ID → Subscriptions → ZEE5 → Cancel.
- Smart TV: Open ZEE5 app → Go to Account → Manage Subscriptions → Cancel.
4. ZEE5 Refund Policy
ZEE5 generally does not offer refunds once a subscription is charged. However, if you were wrongly billed or auto renewed after cancellation, you can:
- Contact ZEE5 support at support.in@zee5.com.
- Raise a dispute with your bank/UPI provider for unauthorized auto debit.
- Google Play/iTunes users may request refunds via respective app stores.
5. Deactivate or Delete ZEE5 Account
Canceling subscription doesn’t delete your ZEE5 account. To permanently remove it:
- Email support.in@zee5.com with subject: “Delete ZEE5 Account.”
- Provide registered mobile number/email ID.
- Wait for confirmation email that your account has been deleted.
Never Forget to Cancel Again
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Try CancelMates Free7. FAQs on ZEE5 Subscription Cancellation
- Q: How do I stop ZEE5 auto renewal?
A: Disable autopay mandate in your bank app or cancel via Play Store/iTunes. - Q: Can I get a refund after canceling?
A: Refunds are rare. Try raising a request via ZEE5 support or your bank. - Q: How to cancel ZEE5 subscription on TV?
A: Open ZEE5 app on TV → Account → Subscriptions → Cancel. - Q: Can I permanently delete my ZEE5 account?
A: Yes, by emailing ZEE5 support requesting account deletion.
