Swiggy One vs Zomato Gold: The Ultimate Cancellation & Comparison Guide (2025)
Learn how to cancel Swiggy One and Zomato Gold subscriptions in India. Includes easy cancellation steps, refund policies, and a full 2025 comparison of pricing, perks, and hidden terms.
By Amandeep Singh
Founder, CancelMates. Helping India choose, manage, and cancel subscriptions.
Are you questioning if your Swiggy One or Zomato Gold membership is still worth the money? You're not alone. These subscriptions promise great savings, but cancelling them when you no longer need them can be a frustrating experience, especially when you can't find the "cancel" button.
This is the ultimate 2025 guide. We will not only show you exactly how to cancel your membership with step-by-step pictures, but we'll also give you a brutally honest comparison to help you decide which service, if any, you should keep.
Pro-Tip: Check Where You Subscribed FIRST!
Before you start, save yourself a headache. Search your email for your original "Swiggy One" or "Zomato Gold" receipt. If the receipt is from Apple or Google, you MUST cancel in the App Store or Play Store. If it's from Swiggy/Zomato, you can cancel in their app.
Swiggy One vs. Zomato Gold: The Verdict
Before you cancel, here's a quick comparison to see which service offers better value in 2025.
| Feature | š¢ Swiggy One | š“ Zomato Gold |
|---|---|---|
| Best For | Users who want food + grocery delivery (Instamart). | Users focused purely on restaurant food delivery and dining out. |
| Food Delivery | Free delivery on orders over ā¹149. | Free delivery on orders over ā¹199 (can vary). On-time guarantee. |
| Groceries | Excellent. Free delivery on Swiggy Instamart orders over ā¹199. | Weak. Zomato's Blinkit integration is separate and not included in Gold. |
| Dining Out | Up to 40% off via Swiggy Dineout. | Strong dining offers and discounts are a key feature. |
| Verdict | Keep if you are a heavy Instamart user. The combined value is unbeatable. | Keep if you eat out often and order from a wide variety of restaurants. |
Table of Contents
1. How to Cancel Swiggy One
Follow these steps carefully to ensure you turn off auto-renewal for Swiggy One.
- Open the Swiggy app and tap the 'Account' icon in the bottom right corner.
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Select the 'Swiggy One' option from the list.
[Screenshot: Swiggy Account page with a red box around the 'Swiggy One' menu item.] - On the Swiggy One page, scroll all the way to the bottom and tap on 'Manage Membership'.
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You will see an option to 'Cancel Membership' or 'Turn Off Auto-Renewal'. Tap it and confirm your choice.
[Screenshot: Swiggy One management page with a red arrow pointing to the 'Cancel Membership' button.] - Important: If you don't see this option, it means you subscribed via Google Play or Apple. You MUST cancel it there. Jump to those instructions here.
2. How to Cancel Zomato Gold
The process for Zomato Gold can be confusing. Here is the breakdown for both the mobile app and the website.
code CodeOn the Zomato Mobile App:
- Open the Zomato app and tap your profile picture in the top right corner.
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Select 'Zomato Gold' from the menu to open your membership dashboard.
[Screenshot: Zomato profile dropdown with a red box around 'Zomato Gold'.] - Scroll down to find the section detailing your membership. Look for a link or button that says 'Manage Membership' or shows your payment details.
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Tap this and look for the option to 'Cancel Membership' or 'Turn off Auto-Renew'. Confirm your choice.
[Screenshot: Zomato Gold management page with a red arrow pointing to the cancellation option.] - If you don't see the cancel option: This is a common issue. It means you subscribed via Google Play or Apple. You must use the instructions in the next section.
On the Zomato Desktop Website:
- Go to Zomato.com and log in. Click your profile icon in the top right and select 'Settings' from the dropdown.
- On the left sidebar, find and click on the 'Zomato Gold' or 'Subscriptions' tab.
- Here you should see the option to manage your plan and 'Cancel Membership'. Click it and confirm.
3. Crucial: How to Cancel via Google Play & App Store
If you can't find the cancel button inside the Swiggy or Zomato apps, it's because the app stores are handling your payment. You must cancel it there.
code CodeFor Android Users (Google Play Store):
- Open the Google Play Store.
- Tap your profile icon in the top right.
- Select 'Payments & subscriptions' ā 'Subscriptions'.
- Find Swiggy or Zomato in the list and tap on it.
- Tap 'Cancel subscription' and follow the prompts.
For iPhone/iPad Users (Apple App Store):
- Open the 'Settings' app on your iPhone.
- Tap your name/Apple ID at the top.
- Tap 'Subscriptions'.
- Find Swiggy or Zomato in your active subscriptions list and tap it.
- Tap the red 'Cancel Subscription' button.
4. Common Problems & How to Fix Them
- Problem: The "Cancel" button is missing.
Fix: This is the most common issue. As explained above, it 100% means your subscription is billed through the Google Play Store or Apple App Store. You must cancel it there. - Problem: I was charged even after I cancelled.
Fix: Contact support immediately with a screenshot of your cancellation confirmation email. If they are unresponsive, contact your bank to dispute the charge. - Problem: My membership is still active after I cancelled.
Fix: This is normal. Cancelling only turns off the *next* auto-renewal. You will still have access to the benefits until your current billing period ends.
5. How to Request a Refund
Refunds are rare and not guaranteed, but it's worth trying, especially if you were charged due to an error or an accidental renewal. Act fast.
- If you paid via App/Website: Use the "Help & Support" chat feature in the app. Be polite but firm. Use phrases like "unauthorized charge" or "accidental renewal" and request a refund immediately.
- If you paid via Google/Apple: Request a refund directly from the app stores. They have clearer and often more user-friendly refund policies than Swiggy or Zomato.
6. Frequently Asked Questions
Q: Which is better, Swiggy One or Zomato Gold?
A: Swiggy One is better for users who order groceries and food. Zomato Gold is better for people who focus on restaurant delivery and dining out. Refer to our comparison table for a full breakdown.
Q: Can I cancel my membership anytime?
A: Yes, you can cancel anytime. This will stop all future payments, and you can continue to use the benefits until your current plan expires.
Q: Will I lose my order history if I cancel?
A: No. Your account, saved addresses, and order history will all remain intact. You simply lose the premium membership benefits.
