Cancel Your Noon VIP / Noon One Subscription
If you're trying to cancel your Noon VIP subscription but are getting confused by the "Noon One" branding, you're not alone. The e-commerce giant has rebranded its loyalty program, causing a wave of questions from users across the UAE and Saudi Arabia.
This is the only guide you will need. We walk you through the exact, updated steps to cancel, explain what the name change means, and answer every critical question you have—from what happens to your orders to whether you can get a refund.
Is Noon VIP the Same as Noon One?
Yes. The Noon One membership has officially replaced the legacy Noon VIP program. If you were a VIP member, you have been automatically transitioned. When you cancel, you are managing your Noon One subscription.
How to Cancel Noon VIP / Noon One Subscription
Follow the step-by-step instructions based on your device/platform.
Website or App
- 1Log in to your account on the Noon website or through the Noon app.
- 2Navigate to the 'My Account' section.
- 3Select the 'noon One' option to view your membership details.
- 4Tap on 'Manage membership'.
- 5Follow the on-screen prompts to cancel your membership. Your plan will remain active until the end of the current billing cycle.
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Do the Math: Is It Saving You Money?
Open your order history for the last 3 months. Add up all the shipping fees you would have paid without the membership. If that total is more than the subscription cost for that period, then it's a valuable service for you.
The 'Sale Period' Subscription Strategy
If you're not a frequent shopper, only subscribe right before a major sales event like 'Yellow Friday'. You'll get exclusive early access and free, fast shipping on all your sale items. You can then cancel it immediately after to prevent renewal.
Maximize the 14-Day Free Trial
Take full advantage of the 14-day free trial, but remember it's a classic entry point into what we call the <a href='https://cancelmates.com/guides/free-trial-trap-dark-patterns-india' class='text-orange-700 font-semibold hover:underline'>free trial trap</a>. To avoid unwanted charges, set a calendar reminder for day 13 to re-evaluate and cancel if you don't find it useful.
Pre-Cancellation Safety Checklist
Will I Get a Refund? The Answer is No.
CRITICAL: The Noon One subscription fee, once paid, is non-refundable. Cancelling your membership early will not result in a partial or a full refund for the unused time.
Your Existing Orders Are Safe
VERY IMPORTANT: Any order you placed while your membership was active will be delivered with the promised shipping benefits. Cancelling your membership has no effect on orders that are already in progress.
Benefits Continue Until Your Plan Expires
Your Noon One benefits will remain fully active until the very last day of your current billing period. You can continue to enjoy free delivery and other perks on new orders until the expiry date.
This Process Stops Auto-Renewal
Yes. The cancellation process shown in this guide is the official way to stop your membership from renewing. This prevents any future charges to your account.
Your Standard Return Policy is Unchanged
Cancelling your Noon One membership does not affect Noon's standard return policy. You can still return eligible items as a non-VIP member.
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Is Noon VIP the same as Noon One?
Yes. Noon One has officially replaced the Noon VIP program. It's an upgraded version that includes benefits across Noon Marketplace, Noon Food, Noon Minutes, and Noon Grocery. If you had VIP, you now have Noon One.
How do I cancel my Noon One free trial?
The process is exactly the same as cancelling a paid membership. Follow the steps in the guide. It is crucial to cancel at least 24 hours before the 14-day trial ends to avoid being automatically charged.
Will I get a refund if I cancel Noon One early?
No. Noon's official policy is that all subscription fees are non-refundable. Cancelling your membership only stops future auto-renewals; you will not get a partial or full refund for the current period.
What happens to my existing orders if I cancel?
Your existing orders are completely safe. Any order you placed while your membership was active will be delivered with the promised shipping benefits, even after you cancel.
I can't find the cancel button. Can I cancel via email?
The most reliable way to cancel is through the 'Manage membership' section in the app or website. While you can contact customer support for help, simply sending an email is not the official cancellation process and may not be actioned in time to prevent a renewal.
Where is the Noon One membership available?
Currently, the Noon One program is available to customers in the UAE (including Dubai and Abu Dhabi) and Saudi Arabia (KSA).
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