The Ultimate Guide to Canceling Your SonyLIV Subscription in India (2025)
Frustrated because you can't find the 'cancel' button for your SonyLIV subscription? It's the most common problem, and we have the solution. This definitive 2025 guide explains why the button is missing and provides clear, step-by-step instructions for every platform-whether you subscribed on the website, Android, or iPhone. We also cover everything you need to know about refunds and auto-renewal.
By Amandeep Singh
Founder, CancelMates. Your expert on managing streaming subscriptions.
Whether you signed up for SonyLIV to watch the latest season of *Scam*, catch a live cricket match, or binge-watch *Maharani*, there often comes a time when you need to cancel your subscription. However, the process can be surprisingly confusing, leaving many users wondering why they can't find the cancel button.
This is the only guide you will need. We will walk you through the single most important rule of canceling SonyLIV and then provide clear, step-by-step instructions for every possible platform. We'll also cover every question you might have about refunds, auto-renewal, and even how to permanently delete your account.
Your Complete Cancellation Guide
1. The Golden Rule: Where Did You Subscribe?
This is the most common reason people get stuck. The ability to cancel your SonyLIV subscription is not in the SonyLIV app itself if you paid through a third party. You must cancel through the same service you used to pay.
CRITICAL: If you subscribed via the Google Play Store (Android) or Apple App Store (iPhone), you MUST cancel it in your phone's subscription settings. The option will not appear on the SonyLIV website or in the app's account section.
2. Step-by-Step Cancellation Guides for Every Platform
Find the method you used to subscribe below and follow the exact steps.
Method 1: SonyLIV Website (Desktop or Mobile Browser)
- Go to the official SonyLIV website and sign in.
- Hover over your profile icon in the top-right corner and click on 'My Account'.
- Navigate to the 'My Purchases' or 'Manage Subscriptions' section.
- You will see your active plan. Click the 'Cancel' button next to it.
- Follow the on-screen prompts to confirm the cancellation.
Method 2: Google Play Store (Android Users)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select 'Payments & subscriptions', then tap 'Subscriptions'.
- Find your SonyLIV subscription in the list and tap on it.
- Tap 'Cancel subscription' and follow the instructions to confirm.
Method 3: Apple App Store (iPhone & iPad Users)
- Open the 'Settings' app on your iPhone or iPad.
- Tap on your name / Apple ID at the very top.
- Tap on 'Subscriptions'.
- Find SonyLIV in your list of active subscriptions and tap it.
- Tap 'Cancel Subscription' and confirm your choice.
Method 4: Other Third-Party Providers
- Amazon Store: Go to 'Your Memberships and Subscriptions' in your Amazon account, find SonyLIV, and select 'Manage Subscription' to turn off auto-renewal.
- ACT Fiber: You must contact ACT Fiber's customer support directly to deactivate the subscription.
- Mobile Operator Billing (e.g., Jio, Airtel): For users in India, you can often stop the service by sending an SMS with the word 'STOP' to 155223 (toll-free) and following the instructions.
3. Your Pre-Cancellation Safety Checklist: 4 Things You Must Know
Before you confirm, here are the crucial details you need to be aware of.
✓ Will I get a refund for the unused period? → No.
SonyLIV's policy is clear: they do not provide refunds or credits for any partial-month or partial-year membership periods. Once you've paid, the fee is non-refundable.
✓ Can I still watch content after cancelling? → Yes, until the expiry date.
After you cancel, your subscription remains active until the very last day of your current billing cycle. You can continue to stream all premium content until that date.
✓ What happens to my offline downloads? → They will be removed.
The ability to download content for offline viewing is a premium feature. Once your subscription officially expires, all downloaded shows and movies will no longer be accessible.
✓ Does this stop auto-renewal? → Yes.
The "cancellation" process described above is how you turn off auto-renewal. To avoid being charged again, you must complete these steps at least 24 hours before your scheduled renewal date.
4. Smart Ways to Save on SonyLIV
Before you give up on the service entirely, check if you can get it cheaper or even for free.
1. Check Your Broadband Plan
Many providers in India, like JioFiber and ACT Fiber, bundle a complimentary SonyLIV subscription with their higher-tier internet packages. Check your plan details first!
2. Look for Membership Bundles
Services like Paytm First often include a SonyLIV Premium subscription as a key benefit. You might already have access without realizing it.
3. Use Wallet & Card Offers
When subscribing, always check the payment page for special offers. SonyLIV frequently partners with credit cards and digital wallets to provide discounts or cashback on plans.
5. The Ultimate FAQ: Every Question, Answered
Q: How do I permanently delete my SonyLIV account?
A: Cancelling your subscription does not delete your account. To permanently delete your account, you need to go to SonyLIV's official contact page, navigate to "Account Management," and select the option "I want to delete my account." You will need to fill out a form and submit it.
Q: Why can't I find the cancel option in my SonyLIV app or account?
A: This is the most common issue. It's almost certainly because you subscribed through a third party like the Google Play Store or Apple App Store. You must cancel through those platforms' subscription management sections, not within the SonyLIV app itself.
Q: I forgot to cancel my free trial. Can I get a refund?
A: Unfortunately, no. SonyLIV's policy is not to offer refunds for subscriptions that have already been charged, including those that auto-renew after a free trial.
Q: How do I know if my cancellation was successful?
A: You should receive a confirmation email or an in-app notification. The most reliable way to check is to go back to the subscription management page (on the website, Google Play, or Apple) and verify that the status has changed to "Expires on [Date]" instead of "Renews on [Date]".
Q: Can I still watch free content on SonyLIV after cancelling?
A: Yes. SonyLIV offers a selection of content, including some episodes of TV shows, for free with ads. Cancelling your premium subscription will revert your account to this free tier once your current paid period expires.
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