Cancel Your Crunchyroll Subscription
As the king of anime streaming, Crunchyroll is a major player in the entertainment landscape we explore in our Ultimate Indian Streaming Showdown. If you need to cancel your Fan or Mega Fan subscription, this is the definitive guide.
This guide provides the exact steps to cancel your Crunchyroll subscription. We'll show you how to cancel across multiple billing platforms (website, Google Play, Apple) and explain what happens to your watchlist and viewing history.
How to Cancel Crunchyroll Subscription
Follow the step-by-step instructions based on your device/platform.
Crunchyroll Website (Direct Payment)
- 1Visit the Crunchyroll website and log in to your account.
- 2Click on your profile icon in the top right corner and select 'My Account'.
- 3In the left sidebar, navigate to the 'Membership Plan' section.
- 4Click the 'Cancel Membership' button and follow the on-screen prompts to confirm the cancellation.
Android (Google Play Store)
- 1Open the Google Play Store on your Android device.
- 2Tap your profile icon, then select 'Payments & subscriptions'.
- 3Tap on 'Subscriptions' to see your active subscriptions.
- 4Find and select Crunchyroll from the list.
- 5Tap 'Cancel subscription' and follow the prompts to confirm.
iOS (Apple App Store)
- 1Open the 'Settings' app on your iPhone or iPad.
- 2Tap your name at the top of the screen.
- 3Select 'Subscriptions'.
- 4Find and tap on your Crunchyroll subscription from the list.
- 5Tap 'Cancel Subscription' and confirm your decision.
PayPal (Directly via PayPal)
- 1Log in to your PayPal account on the PayPal website.
- 2Navigate to your 'Activity' or find the recent transaction from 'Ellation Holdings Inc.' (Crunchyroll).
- 3Select 'Manage Ellation Holdings Inc. payments' to go to your payment settings.
- 4Click the 'Cancel' button next to the active status and confirm to deactivate future payments.
Third-Party Services (Roku, Amazon, etc.)
- 1If you subscribed through a third-party service like Roku or Amazon, you must cancel the subscription on that platform.
- 2Go to the respective service's website (e.g., my.roku.com or Amazon Subscriptions).
- 3Find your list of active subscriptions and follow their instructions to cancel the Crunchyroll membership.
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Maximize Your Paid Period
When you cancel, your premium access continues until the end of the current billing cycle. A smart move is to cancel your renewal immediately after paying, ensuring you won't be charged again while still getting the full month or year you paid for.
The 'Free with Ads' Alternative
Cancelling your Premium membership doesn't lock you out. Your account reverts to the free tier, which still allows you to watch a large selection of anime with advertisements, including popular shows like Naruto.
The PayPal 'Automatic Payments' Check
If you paid with PayPal, you can bypass the Crunchyroll website entirely. Log in to PayPal, go to your 'Automatic Payments' or 'Pre-approved Payments' section in the settings, find the subscription for 'Ellation Holdings Inc.' (Crunchyroll's parent company), and cancel it there.
Pre-Cancellation Safety Checklist
You MUST Cancel Where You Originally Subscribed
CRITICAL: This is the #1 reason users fail to cancel. You can only cancel through the platform that handles your billing. If you subscribed via the Apple App Store, you must cancel in your iPhone's Settings. If via Google Play, you must cancel there. If on the Crunchyroll website, you must cancel on the website.
How to Find Your Billing Method
VERY IMPORTANT: To find out where you subscribed, log in to the Crunchyroll website, click your profile icon, go to 'My Account,' and check the 'Membership Info' section. It will explicitly state if you are billed by Crunchyroll directly, Apple, Google Play, Roku, etc.
You Cannot Cancel in the Mobile App (Unless Billed by Apple/Google)
The Crunchyroll mobile app is for watching content, not for managing a website subscription. If you subscribed on the website, you cannot cancel from the app. The only time you manage the subscription on your phone is if you were billed directly by Apple or Google.
If It Says 'Pending Transaction,' Contact Support
If you see an error message like 'You may not cancel your membership at this time' or a 'pending transaction,' you cannot cancel it yourself. You must contact Crunchyroll Support directly through their 24/7 chat to have them finalize the cancellation.
Your Subscription Stays Active Until the Billing Period Ends
After you successfully cancel, your account will remain Premium until the date your next payment was due. This is normal and does not mean the cancellation failed.
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Why can't I see a 'Cancel' button on the Crunchyroll website?
This almost certainly means you did not subscribe directly on their website. Your billing is managed by a third party like Apple, Google Play, Amazon, or Roku. You must go to that specific service's subscription settings to cancel.
Can I cancel my Crunchyroll subscription from the app?
Only if you subscribed through the Apple App Store or Google Play Store. If you subscribed any other way (website, Roku, etc.), you cannot cancel from the mobile app.
I can't log in to cancel. What should I do?
First, use the 'Forgot Password' link to reset your password. If that doesn't work and you are still being charged, your subscription is likely managed by a third party like Apple or Google, which doesn't require a Crunchyroll login to cancel.
What should I do if my account has a 'pending transaction'?
You must contact Crunchyroll's support team directly. They are available 24/7 via live chat on their help center website and can manually process the cancellation for you.
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