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How to Find & Cancel UPI AutoPay Mandates (The 2024 India Guide)

A complete guide for Indians on how to find, manage, and cancel any UPI AutoPay mandate to stop recurring subscription payments from your bank account. Covers GPay, PhonePe, and more.

Published At: 18 July 20253 min read

Table of Contents

Why is it So Hard to Cancel UPI AutoPay?

UPI AutoPay is incredibly convenient for setting up subscriptions. But cancelling them? It can be a maze. The mandate might be in your payment app (like GPay or PhonePe), the merchant's app (like Zee5), or only visible in your bank's app. This confusion is how you get charged for services you no longer want. This guide is your map out of the maze.

How to Cancel in Your Payment App

This is the first and most common place to find your active mandates. We'll cover the big three.

Cancel AutoPay in Google Pay (GPay)

  1. Open GPay and tap your profile picture in the top-right corner.
  2. Select 'AutoPay' from the menu.
  3. You'll see a list of all your active mandates. Tap the one you want to cancel.
  4. Tap 'Cancel mandate' and enter your UPI PIN to confirm.

Cancel AutoPay in PhonePe

  1. Open PhonePe and tap your profile picture in the top-left corner.
  2. Under the 'Payment Management' section, tap 'AutoPay'.
  3. Find the mandate you wish to stop and tap on it.
  4. Tap 'Remove AutoPay' and confirm the cancellation.

Cancel AutoPay in Paytm

  1. Open Paytm, tap your profile picture (top-left), then go to 'UPI & Payment Settings'.
  2. Scroll down and select 'UPI Automatic Payments'.
  3. Find the subscription, tap on it, and then tap 'Cancel Automatic Payment'.

Step 2: Can't Find It? Check Your Bank App

Sometimes, a mandate doesn't appear in the payment app. The ultimate source of truth is your bank. Log in to your bank's mobile app (e.g., HDFC, ICICI, SBI) and look for a section named 'Mandates', 'UPI Mandates', or 'My Mandates'. You can view and revoke any active mandate from here.

The Real Solution: A Master Control Panel

Tired of checking three different payment apps and your bank app? This is exactly why we built CancelMates. Instead of hunting for subscriptions, our app helps you track everything in one simple dashboard.

While we can't cancel UPI mandates for you (no app can, due to security rules), we give you a clear list of what's active and remind you before the charge happens so you know exactly which mandate to cancel and when.

Stop the hunt. Get your free CancelMates dashboard now.

Frequently Asked Questions

If I cancel a UPI mandate, does it cancel my subscription with the service?

Not always. Cancelling the mandate only stops the payment. You should also cancel the subscription on the service's website (like Hotstar or Gaana) to be safe.

What's the difference between 'Pause' and 'Cancel' mandate?

'Pause' temporarily stops payments for a set period, while 'Cancel' permanently revokes the payment permission for good.