Cancel Your PhonePe Switch Subscription
Managing subscriptions through a super-app like PhonePe Switch is convenient, but it also creates UPI mandates that are easy to forget. We cover this in-depth in our complete guide to cancelling UPI AutoPay. This guide shows you how to cancel any service subscribed via Switch.
This guide provides the definitive steps to find your active subscriptions within PhonePe Switch and, most importantly, how to revoke the underlying UPI mandate to ensure all future payments are stopped.
How to Cancel PhonePe Switch Subscriptions
Follow the instructions below to manage your AutoPay mandates via the App, Bank, or Support.
PhonePe App
- 1 Launch the PhonePe app and tap on your profile picture in the upper left corner.
- 2 Select 'AutoPay Settings' under the 'Payments Settings' section.
- 3 From the list of active AutoPay mandates, choose the specific subscription you want to cancel.
- 4 Tap on the 'Cancel Mandate' or 'Disable AutoPay' button.
- 5 Enter your UPI PIN to confirm and finalize the cancellation.
Bank's Mobile App
- 1 Open your bank's mobile banking application and log in.
- 2 Navigate to the 'UPI Services' or 'Payments' section.
- 3 Look for an option named 'Mandates' or 'Recurring Payments'.
- 4 Select the specific PhonePe mandate you wish to cancel from the list.
- 5 Confirm the cancellation by entering your UPI PIN or a one-time password (OTP).
Customer Support
- 1 Call PhonePe customer care at 080-6872-7777 or 022-6872-7777.
- 2 Once connected, inform them that you want to cancel an AutoPay mandate for a specific merchant.
- 3 Follow the instructions provided by the agent to process your request.
Smart Switch Strategies
Check for Exclusive Switch Offers (The #1 Hack)
Before subscribing to a service, always check the PhonePe Switch section first. PhonePe often runs exclusive cashback offers or provides direct discounts as an incentive to subscribe through their platform rather than directly on the service's own app.
The Convenience of Centralized Management
The main 'hack' of using Switch is convenience. You can manage multiple subscriptions, track their renewal dates, and see all payments in one place—your PhonePe history—which simplifies your financial tracking.
Compare with Direct Subscription
While Switch is convenient, sometimes subscribing directly on the partner's app (e.g., on the Zee5 website) might give you access to different payment options or slightly better long-term plans. Do a quick comparison before committing.
Pre-Cancellation Safety Checklist
You MUST Cancel Inside the PhonePe App
CRITICAL: You cannot cancel a subscription on the partner's website (e.g., SonyLIV.com) if you started it through PhonePe Switch. You must go to the 'AutoPay' section within your PhonePe profile settings to manage and cancel the mandate.
Cancelling the AutoPay is Cancelling the Subscription
VERY IMPORTANT: For services on Switch, the UPI AutoPay mandate *is* your subscription. When you find the relevant mandate in your PhonePe settings and click 'Remove AutoPay' or 'Cancel', you are stopping all future payments and effectively cancelling the service.
Your Main PhonePe Account is Unaffected
Cancelling a Switch subscription has zero impact on your main PhonePe account, your bank accounts, or your ability to send and receive money. You are simply managing a third-party service.
Check Your PhonePe History for Records
After you cancel, you can find a record of the cancellation and all past payments in your 'History' tab within the PhonePe app. This is your official proof of cancellation.
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