Cancel Your Testbook Subscription
A Testbook Pass is essential for exam prep, but it can become a forgotten annual charge once your exam is over - a core problem we solve in our guide to finding unwanted subscriptions. If you're ready to cancel, this guide has the steps.
This guide provides the exact steps to cancel your Testbook Pass and turn off auto-renewal. We'll explain what happens to your attempted mock tests and saved notes after the subscription ends.
How to Cancel Your Testbook Subscription
Testbook uses different cancellation methods depending on how you set up the recurring payment (Email or UPI).
General Subscription Cancellation (Email)
- 1 To cancel your subscription's auto-renewal, you must send an email to care@testbook.ai.
- 2 Clearly state your request to cancel the subscription in the email.
- 3 After your request is processed, your subscription will remain active until the end of the current billing cycle but will not be renewed.
UPI Autopay Cancellation (Self-Serve)
- 1 If you paid using a UPI app (like Google Pay or PhonePe), you must cancel the autopay mandate directly within that app.
- 2 Open your UPI app and navigate to the section for managing 'autopay' or 'mandates'.
- 3 Find your Testbook subscription in the list of active mandates and select the option to cancel it.
- 4 Follow the on-screen instructions to confirm the cancellation of the mandate.
Smart Testbook Strategies
The 'Use Until the End' Strategy
Given their strict no-refund policy, the smartest financial move is to cancel your auto-renewal immediately, but then continue to use the Testbook Pass and all its resources until the very last day of your paid subscription period to maximize its value.
The UPI Autopay Cancellation Hack
Do not email support to cancel a UPI Autopay. You must do it yourself. Go directly into your UPI app (Google Pay, PhonePe, etc.), find the 'Mandates' or 'Autopay' section, and cancel the recurring payment to Testbook from there. This is the only way to stop the charge.
Use the Toll-Free Number for Confirmation
After you send a cancellation email to care@testbook.ai, wait 24-48 hours. If you don't receive a confirmation, call their toll-free number (1800 203 0577) to verbally confirm they have received your request and are processing the cancellation of your auto-renewal.
Pre-Cancellation Safety Checklist for Testbook
Services are Strictly Non-Refundable
CRITICAL: Testbook's official policy states that all services are non-refundable. When you cancel, you are only stopping future auto-renewals, not getting a refund for the current period you have already paid for.
You MUST Cancel Based on How You Paid
VERY IMPORTANT: This is the most common point of failure. If you paid via UPI Autopay, you MUST cancel the mandate in your UPI app. If you paid by other means (like a credit card on their website), you MUST email them at care@testbook.ai to cancel.
Cancellation Only Stops Future Renewals
Cancelling your subscription does not deactivate your account immediately. Your access to all Testbook content will continue until the end of your current, paid-for billing cycle (e.g., until the end of the month or year).
Check the Mock Test Refund Exception
There is one very specific exception to the no-refund rule: for mock tests, you can request a 100% refund within two days of purchase, provided you have not attempted more than two paid tests.
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Get Free NotificationsGot Questions? We've Got Answers.
Can I get a refund for my Testbook Pass?
No. Under their policy, all subscriptions like the Testbook Pass are non-refundable. The only exception is for mock tests under very specific conditions (requested within 2 days, less than 2 tests attempted).
How do I cancel Testbook Autopay?
You must cancel it directly inside your UPI application (like Google Pay or PhonePe). Find the 'Autopay' or 'Mandates' section in the app, locate the Testbook mandate, and cancel it there.
What is the difference between cancelling and letting my plan expire?
They are effectively the same. 'Cancelling' is the action you take to turn off the automatic renewal so that your plan expires at the end of the current period and you are not charged again.
What happens if I just uninstall the Testbook app?
Nothing. Uninstalling the app does not cancel your subscription or stop auto-renewal. You will continue to be charged. You must follow the official cancellation steps to stop payments.
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