Cancel Your Testbook Subscription
Testbook is a major online learning platform in India that provides comprehensive study materials, mock tests, and courses for a wide range of competitive government exams like SSC, Banking, and Railways.
How to Cancel Testbook Subscription
Follow the step-by-step instructions based on your device/platform.
General Subscription Cancellation (Email)
- 1To cancel your subscription's auto-renewal, you must send an email to care@testbook.ai.
- 2Clearly state your request to cancel the subscription in the email.
- 3After your request is processed, your subscription will remain active until the end of the current billing cycle but will not be renewed.
UPI Autopay Cancellation
- 1If you paid using a UPI app (like Google Pay or PhonePe), you must cancel the autopay mandate directly within that app.
- 2Open your UPI app and navigate to the section for managing 'autopay' or 'mandates'.
- 3Find your Testbook subscription in the list of active mandates and select the option to cancel it.
- 4Follow the on-screen instructions to confirm the cancellation of the mandate.
Refund Policy
- 1The general policy states that all services are non-refundable, and there are no refunds for partial subscription periods.
- 2An exception exists for mock tests, which can be refunded if requested within two days of purchase and if no more than two paid tests have been attempted.
- 3If a transaction fails, the amount will be refunded to the original payment method within 15 business days.
- 4A 100% refund will be issued if Testbook cancels a live class or event.
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The 'Use Until the End' Strategy
Given their strict no-refund policy, the smartest financial move is to cancel your auto-renewal immediately, but then continue to use the Testbook Pass and all its resources until the very last day of your paid subscription period to maximize its value.
The UPI Autopay Cancellation Hack
Do not email support to cancel a UPI Autopay. You must do it yourself. Go directly into your UPI app (Google Pay, PhonePe, etc.), find the 'Mandates' or 'Autopay' section, and cancel the recurring payment to Testbook from there. This is the only way to stop the charge.
Use the Toll-Free Number for Confirmation
After you send a cancellation email to care@testbook.ai, wait 24-48 hours. If you don't receive a confirmation, call their toll-free number (1800 203 0577) to verbally confirm they have received your request and are processing the cancellation of your auto-renewal.
Pre-Cancellation Safety Checklist
Services are Strictly Non-Refundable
CRITICAL: Testbook's official policy states that all services are non-refundable. When you cancel, you are only stopping future auto-renewals, not getting a refund for the current period you have already paid for.
You MUST Cancel Based on How You Paid
VERY IMPORTANT: This is the most common point of failure. If you paid via UPI Autopay, you MUST cancel the mandate in your UPI app. If you paid by other means (like a credit card on their website), you MUST email them at care@testbook.ai to cancel.
Cancellation Only Stops Future Renewals
Cancelling your subscription does not deactivate your account immediately. Your access to all Testbook content will continue until the end of your current, paid-for billing cycle (e.g., until the end of the month or year).
Check the Mock Test Refund Exception
There is one very specific exception to the no-refund rule: for mock tests, you can request a 100% refund within two days of purchase, provided you have not attempted more than two paid tests.
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Can I get a refund for my Testbook Pass?
No. Under their policy, all subscriptions like the Testbook Pass are non-refundable. The only exception is for mock tests under very specific conditions (requested within 2 days, less than 2 tests attempted).
How do I cancel Testbook Autopay?
You must cancel it directly inside your UPI application (like Google Pay or PhonePe). Find the 'Autopay' or 'Mandates' section in the app, locate the Testbook mandate, and cancel it there.
What is the difference between cancelling and letting my plan expire?
They are effectively the same. 'Cancelling' is the action you take to turn off the automatic renewal so that your plan expires at the end of the current period and you are not charged again.
What happens if I just uninstall the Testbook app?
Nothing. Uninstalling the app does not cancel your subscription or stop auto-renewal. You will continue to be charged. You must follow the official cancellation steps to stop payments.
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