Cancel Your WATI Subscription
Choosing the right customer engagement platform is a critical decision for any Indian business, a topic we explore in our analysis of Why Zoho is Becoming India’s Default Choice. If WATI is no longer the right fit for your team, this guide will show you how to cancel.
This guide provides the exact steps to cancel your WATI subscription. We'll explain their data export and refund policies, ensuring you can migrate your WhatsApp Business API number and customer data smoothly.
How to Cancel WATI Subscription
Follow the step-by-step instructions based on your device/platform.
Cancel Subscription
- 1Log in to your Wati account.
- 2Navigate to the 'Billing' section.
- 3Click the 'Cancel Subscription' button.
- 4Follow the on-screen instructions to confirm the cancellation. Your plan will remain active until the end of the current billing cycle.
Downgrade Plan
- 1Go to the 'Switch Plan' section of your 'Account Details'.
- 2Select a lower-tier plan to downgrade your subscription.
- 3Confirm the change. The downgrade will take effect immediately, and any remaining balance will be credited to your next invoice.
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You Must Backup Your Contacts and Chat History
CRITICAL: Before you cancel, you must export all your contacts and conversation history. After you cancel, you may lose access to this data within the WATI platform. Secure your customer data first.
Your WhatsApp Number Can Be Migrated
VERY IMPORTANT: Your WhatsApp Business API number is not lost forever. You can migrate it to a different WhatsApp Business Solution Provider (BSP). You must initiate this porting process *before* you cancel your WATI account.
Your Chatbots and Automations Will Stop Working
Any chatbots, keyword responders, or automated workflows you have built within the WATI platform will cease to function the moment your subscription ends.
Inform Your Team
Cancelling your WATI subscription will remove access for your entire team. Inform them beforehand so that customer conversations are not missed and they can prepare for the transition.
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Will I lose my WhatsApp number if I cancel WATI?
No, but you need to act. You can migrate your number to another WhatsApp Business Solution Provider. You should start this process *before* cancelling your WATI account to ensure a smooth transition.
What happens to my WhatsApp green tick?
The official business account 'green tick' is tied to your phone number and business verification, not to WATI. It should remain with your number when you migrate to a new provider.
Can I get a refund for my WATI subscription?
Like most SaaS products, WATI subscriptions are typically non-refundable. Your access will continue until the end of your current billing period.
What is the difference between WhatsApp Business App and WhatsApp Business API?
The standard Business App is free and for single users. The API (which WATI uses) is for larger teams, allowing for multiple users, chatbots, and integrations, and it has a cost associated with it.
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