Cancel Your Unacademy Subscription
Unacademy's subscription model is a major investment for students, and its auto-renewing plans can feel like a subscription trap if your exam preparation changes. If it's time to cancel your Plus subscription, this is the definitive guide.
This guide provides the exact steps to cancel your Unacademy Plus subscription. We'll explain the complex refund policy for long-term plans, what happens to your saved courses, and how to stop future EMI payments.
How to Cancel Unacademy Subscription
Follow the step-by-step instructions based on your device/platform.
Online Subscriptions (General Policy)
- 1According to the official policy, online subscriptions are considered final once purchased.
- 2Once a subscription is active, it cannot be changed, canceled, or refunded.
Offline UG Centre Subscriptions (≥ 12 Months)
- 1Submit a refund request via email to your respective Acad Ops, Counsellor, or Center Head from your registered email ID.
- 2If the request is raised within 7 days of the batch commencement, you are eligible for an 80% refund of the subscription fee.
- 3If the request is raised within 30 days of the batch commencement, you are eligible for a 65% refund of the subscription fee. No refunds are provided after 30 days.
- 4Provide required documents, such as a copy of the fee receipt and a canceled cheque or passbook copy for bank details.
- 5Note: For subscriptions paid via third-party loans, a refund is not issued, but a loan foreclosure can be requested if within the 30-day window.
Cancel Auto-Renewal (Platform-Specific)
- 1To prevent future charges, you must cancel the auto-renewal of your subscription.
- 2If purchased from Unacademy directly, log in to the website or app, go to your Profile > Subscriptions, and select 'Cancel' or 'Deactivate auto-renewal'.
- 3If purchased via Google Play, open the Play Store app, go to Profile > Payments & subscriptions > Subscriptions, find Unacademy, and tap 'Cancel subscription'.
- 4If purchased via the Apple App Store, go to Settings > [Your Name] > Subscriptions, find Unacademy, and tap 'Cancel Subscription'.
Requesting a Refund (Where Applicable)
- 1If you believe you are eligible for a refund, you must formally request it after canceling the subscription.
- 2For direct purchases, use the 'Help & Support' section in the app or email support@unacademy.com.
- 3For Google Play purchases, find the transaction in your order history and select 'Report a problem' to request a refund from Google.
- 4For Apple App Store purchases, go to reportaproblem.apple.com, find the subscription, and submit a refund request.
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Document Any 'Mismatched Commitments'
While the online policy is strict, users have reported potential cancellations if there was a clear 'mismatched commitment.' For example, if you were guaranteed a specific educator would be teaching, and that educator left the platform *before* you subscribed, you may have grounds for a refund. Document this in your support request.
Leverage the 'Grievance Redressal' System
If standard support channels deny a valid request, Unacademy has a formal Grievance Redressal system. Use emails like consumergrievance@unacademy.com for escalation. This shows you are serious and creates a formal paper trail.
For Offline Centers, Act Immediately
The offline refund policy is time-sensitive. You get 80% back within 7 days and 65% within 30 days of the batch starting. Do not delay. If you are having doubts, it is financially critical to make a decision and submit the email request within the first week.
Pre-Cancellation Safety Checklist
Online Subscriptions are Strictly Non-Refundable
CRITICAL: For all online subscriptions, Unacademy has a strict no-refund policy. Once you have paid, you cannot cancel the plan for a refund. You can only deactivate auto-renewal to prevent future charges.
Offline Center Subscriptions Have a Limited Refund Window
VERY IMPORTANT: For physical Unacademy Centers (subscriptions of 12+ months), you can get a partial refund. You must request it via email within 30 days of the batch commencement. After 30 days, 0% of the fee will be refunded.
Cancellation Must Be Done Where You Subscribed
If you subscribed via the Apple App Store or Google Play Store, you must manage and cancel the auto-renewal in your phone's subscription settings. If you subscribed on the Unacademy website, you must manage it there.
Uninstalling the App Does Nothing
Simply deleting or uninstalling the Unacademy app from your phone will not cancel your subscription or stop payments. You must follow the official cancellation steps for auto-renewal in your account settings.
Keep All Email Correspondence
For any refund request, especially for Offline Centers, you must communicate via email. Do not rely on verbal conversations. Keep the email you send and the confirmation you receive from Unacademy as your proof.
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Can I get a refund for my Unacademy online subscription?
No. According to Unacademy's official policy, online subscriptions are final and non-refundable once payment is made.
What is the refund policy for Unacademy Offline Centers?
You can request a partial refund within 30 days of your batch starting. You get 80% back if requested within 7 days, and 65% back if requested between 8 and 30 days. After 30 days, no refund is possible.
How do I request a refund for an Offline Center?
You must send an email to the respective Center Head, Counselor, or Acad Ops from your registered email ID, including a copy of your fee receipt and a cancelled cheque for the bank transfer.
What happens if a teacher I wanted to study from leaves Unacademy?
If the teacher left *after* you subscribed, Unacademy's policy generally does not allow for a refund. However, if you were promised a specific teacher who was not on the platform when you subscribed, you may have a case for a mismatched commitment and should contact their grievance team.
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