Cancel Your Upgrad Subscription
With its high costs and long-term financial commitments, upGrad's educational programs can be one of the hardest subscriptions to cancel if your circumstances change. If you must withdraw, this is the definitive guide to navigating the process.
This guide provides the exact steps to request cancellation of your upGrad program. We will explain the critical details of their refund policy based on your start date and how to manage any associated loan or EMI payments.
How to Cancel Upgrad Subscription
Follow the step-by-step instructions based on your device/platform.
upGrad Programs (General Refund Policy)
- 1You can claim a refund at any time *before* your cohort start date.
- 2Raise a refund request through the ‘My applications’ page on the upGrad website, stating the reason.
- 3The refund is subject to a deduction of a ₹10,000 processing fee. If you have paid less than this amount, you are not eligible for a refund.
- 4No refunds are available once the cohort has started.
upGrad Programs (Deferral Policy)
- 1If you cannot start the course, you can request to defer your enrollment to a future cohort.
- 2A pre-commencement deferral requires paying 50% of the total program fee to be approved.
- 3A post-commencement deferral can be requested once for medical or other severe issues, but requires a deferral fee of 10% of the course fee plus any difference in program fees.
- 4All deferral requests must be made through the ‘My applications’ page on the website.
upGrad KnowledgeHut Courses
- 1For Live Instructor-Led courses, request cancellation via the complaint forum or by emailing kh.grievance@upgrad.com.
- 2If the request is made more than 48 hours before the session starts, you get a 100% refund. If made within 48 hours, you get a 50% refund.
- 3No refunds are issued after the cohort has commenced.
- 4For Bootcamp programs, you can get a refund of the course fee (minus non-refundable processing charges) only if you cancel *before* the cohort starts.
- 5For Self-Paced courses, a 100% refund is available if requested within 7 days of payment and if you have accessed less than 20% of the course.
upGrad Living & Other Services
- 1For physical products, an order can be canceled within 24 hours of placement or before the order has been shipped.
- 2No cancellation is possible after the product has been shipped, but returns are accepted within 7 days of delivery.
- 3For services provided by upGrad Education Private Limited under this specific policy, no refunds or cancellations are entertained once payment is made.
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The 'Deferral' Option (The Official Alternative)
If you are past the refund window, your only official option is 'Deferral'—pausing your program to join a future cohort. Be aware this is not free; post-commencement deferrals require a fee of 10% of the total program cost. It's an expensive option, but can be better than losing your entire investment.
The 'Legal Notice' Escalation
As seen in public forums, if you believe you have been wronged (e.g., service not provided as promised) and standard support is unhelpful, the next step is to send a formal Legal Notice drafted by a lawyer. This often prompts a more serious response from their grievance department than a simple email.
Document Everything for a Paper Trail
From day one, save everything. This includes your enrollment agreement, all email communications, screenshots of your 'My applications' page, and records of any support tickets. In a dispute, this documentation is your most powerful asset.
Pre-Cancellation Safety Checklist
Strictly No Refund After Your Cohort Starts
CRITICAL: This is the most important rule. For upGrad's main programs, you are not eligible for any refund once your cohort's start date has passed. Your only option after this point is a paid deferral.
A ₹10,000 Processing Fee is Always Deducted
VERY IMPORTANT: Even if you cancel *before* the cohort starts, you will not receive a full refund. As per their policy, they will deduct a non-refundable ₹10,000 processing fee from the amount you paid.
Check Which Policy Applies to You (upGrad vs. KnowledgeHut)
upGrad has different policies for its different brands. The '₹10,000 deduction' rule is for main upGrad programs. A subsidiary like 'KnowledgeHut' may have a different policy (e.g., a 50% deduction if cancelled within 48 hours of the start). Verify which program you are enrolled in.
You Are Responsible for Your Loan/EMI
If you paid via a third-party loan or EMI, you are responsible for that loan. Cancelling your upGrad program does not automatically cancel your loan. You must coordinate with both upGrad and your financing partner to process any applicable refund towards foreclosing the loan.
Use the Official Channels for All Requests
Do not rely on verbal assurances. All refund and deferral requests must be formally raised through the 'My applications' page on the upGrad website or by emailing their official grievance addresses (e.g., kh.grievance@upgrad.com for KnowledgeHut).
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Can I get a full refund from upGrad?
No. Even if you cancel before your program begins, there is a mandatory, non-refundable deduction of ₹10,000 as a processing fee.
What happens if I want to cancel after my course has started?
You are not eligible for a refund. Your only available option is to apply for a 'deferral' to a future batch, which requires paying a deferral fee (typically 10% of the program cost).
How is a 'deferral' different from getting a refund?
A deferral is not a refund; it's a way to pause your enrollment and join a later batch. It costs an additional fee and does not return any of your money.
How do I start the cancellation process?
You must raise a formal request through the 'My applications' page on the upGrad website or by sending an email to their official support or grievance email address from your registered ID.
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