Cancel Your Drink Prime Subscription
Water-as-a-service is a new and often confusing model for Indian households, a topic we investigate in our unfiltered review of DrinkPrime. If you've decided to end your service, this guide will walk you through their complex cancellation process.
This guide provides the definitive steps to terminate your DrinkPrime subscription. We explain the critical details of the mandatory lock-in period, how to schedule the device return, and how to settle your final bill and security deposit.
How to Cancel Drink Prime Subscription
Follow the step-by-step instructions based on your device/platform.
Customer Support (Phone or Email)
- 1To cancel your subscription, you must contact DrinkPrime's customer service directly.
- 2You can either call them at (080) 6876-4787 or send an email to support@drinkprime.in.
- 3Clearly state your intention to cancel and arrange for the uninstallation of the purifier.
- 4A separate team will then coordinate with you to handle the uninstallation and process the refund of your security deposit and any excess balance. Note that some users have reported delays in this refund process.
In-App/Website Account Deletion
- 1Log in to your account on the DrinkPrime app or website.
- 2Find the account deletion option, which is typically located in the settings or account management section.
- 3Submit the account deletion request as instructed.
- 4Be aware that deleting your account will likely result in the forfeiture of any remaining balance in your current paid subscription without a refund, although your security deposit should still be returned after uninstallation.
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The '7-Day Free Trial' Escape Hatch
The 7-day trial period is your only opportunity to cancel completely free of charge and without any penalty. If you have any doubts about the service, make your decision and cancel within this first week.
The 'Pause Subscription' Travel Hack
If you are traveling or will be away from home, do not let your subscription run as normal. Contact support and use the 'pause' feature. This extends your validity for 28 days for a special price of ₹250, which is cheaper than paying your full monthly plan amount.
Wait Out the Lock-In Period to Save ₹1500
If you are near the end of your lock-in period (e.g., in your 10th month of an 11-month lock-in), it is financially smarter to pay for the final month than to cancel early. Waiting until the lock-in is over will save you the ₹1500 cancellation fee.
Pre-Cancellation Safety Checklist
Cancelling During the 'Lock-In Period' Costs Your Entire Deposit
CRITICAL: You are in a mandatory 'lock-in period' (3 months for Copper/Alkaline models, 11 months for RO+). If you cancel before this period ends, you will be charged a ₹1500 cancellation fee, which will be deducted directly from your ₹1500 security deposit.
Your Security Deposit is Only Fully Refundable AFTER Lock-In
VERY IMPORTANT: You will only receive a 100% refund of your ₹1500 security deposit if you cancel *after* your lock-in period is complete and you have no outstanding monthly payments due. Otherwise, fees will be deducted.
Long-Term Plan Refunds Are Calculated at the Higher Monthly Rate
If you paid for a discounted 6-month or annual plan and cancel early, your refund will be calculated by charging you the more expensive standard monthly rate for the months you used. This will significantly reduce the amount of money you get back.
The Uninstallation Must Be Completed
Your cancellation is not complete until you have coordinated with DrinkPrime support to have their technician come and uninstall the physical water purifier from your home. Your responsibility ends once the device is returned.
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Can I cancel my DrinkPrime subscription at any time?
Yes, but if you cancel during your mandatory lock-in period, it will cost you a ₹1500 fee, which is typically your entire security deposit.
Will I get my full ₹1500 security deposit back from DrinkPrime?
You will only get the full ₹1500 back if you cancel *after* your lock-in period is finished and you have no unpaid subscription fees. Otherwise, the ₹1500 early cancellation fee and any dues will be deducted.
What is the lock-in period for a DrinkPrime subscription?
The lock-in period is 3 months from the date of installation for the DrinkPrime Copper and Alkaline models, and 11 months for the DrinkPrime RO+ model.
How is my refund calculated if I cancel a long-term plan?
Your used months will be re-calculated at the higher, non-discounted monthly plan rate. The remaining balance, after deducting this new total, will be refunded to you.
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