Cancel Your Zomato Gold Subscription
Are you questioning if your Zomato Gold membership is still worth the money? You're not alone. The service promises great savings, but cancelling it can be a frustrating experience, especially when the 'Cancel' button seems to have vanished.
This definitive guide solves that. We provide the exact, official steps to cancel your Zomato Gold subscription, show you how to find and kill the hidden UPI AutoPay mandate, and clarify the strict no-refund policy.
CRITICAL: The 'Missing Button' Rule
This is the #1 reason users get stuck. If you cannot find a 'Cancel Membership' button inside the Zomato app, it is 100% because your subscription is billed through the Apple App Store or Google Play Store. You MUST cancel it in your phone's main settings, not the Zomato app itself.
How to Cancel Your Zomato Gold Membership
Your cancellation method depends on where you originally paid for the membership (Zomato App, UPI, Apple, or Google).
Zomato Mobile App (Direct Payment)
- 1 Open the Zomato app and tap on your profile picture in the top right corner.
- 2 Select 'Zomato Gold' from the menu to open your membership dashboard.
- 3 Find and tap on 'Manage Membership' or 'Cancel Membership' and confirm.
- If you do not see this option, your subscription is managed via Google Play or Apple.
App Store Cancellation (iOS/Android)
On iPhone/iPad (Apple App Store)
- 1 Open the 'Settings' app, tap your name/Apple ID at the top, then tap 'Subscriptions'.
- Find Zomato, tap 'Cancel Subscription', and confirm your choice.
On Android (Google Play Store)
- 2 Open the Google Play Store app, tap your profile icon > 'Payments & subscriptions' > 'Subscriptions', and cancel Zomato.
For UPI Autopay Mandates (The Kill Switch)
- 1 Open your UPI app (Google Pay, PhonePe, Paytm, etc.). Do not open the Zomato app.
- 2 Navigate to the 'Autopay' or 'Mandates' section within your UPI app.
- 3 Find the active mandate for Zomato and select the option to 'Cancel', 'Revoke', or 'Deactivate' it.
- Confirm the cancellation within your UPI app. You will receive a confirmation from your bank.
Canceled Zomato Gold? See if Swiggy One is a Better Deal.
Now that you're free from Zomato Gold, you might be looking for a better alternative. The food delivery battle in India is fierce, and the winner for your wallet depends entirely on your usage.
To see a full breakdown of price, grocery integration, and dining perks, read our Ultimate Swiggy One vs. Zomato Gold Showdown to make the smartest choice.
Smart Zomato Gold Strategies
The Direct UPI Autopay Kill Switch
If you paid using UPI, do not waste time searching in the Zomato app. The most secure method is to go directly into your UPI app (Google Pay, PhonePe), find the 'Mandates' or 'Autopay' section, and cancel the recurring payment to Zomato from there. This is the only way to be 100% sure.
The 'Accidental Renewal' Refund Gambit
If you were just charged for a renewal you didn't want, your only chance for a refund is to act immediately. Contact Zomato support via their in-app chat. Politely but firmly state that it was an 'accidental renewal' and you wish to cancel and request a refund right away. Speed is your only advantage.
Maximize Your Paid Period Until the End
Since Zomato does not offer pro-rata refunds, the smartest financial move is to cancel your auto-renewal immediately but continue to use all the Gold benefits until the very last day of your paid subscription period. You've paid for it, so use it.
Pre-Cancellation Safety Checklist for Zomato Gold
The 'Missing Button' Rule: It Means You Paid via Apple/Google
CRITICAL: This is the #1 most common problem. If you cannot find a 'Cancel Membership' button inside the Zomato app, it is 100% because your subscription is billed through the Apple App Store or Google Play Store. You MUST cancel it in your phone's general settings, not the Zomato app.
Check Your Original Email Receipt to Be Sure
VERY IMPORTANT: To be absolutely certain where to cancel, search your email inbox for your original 'Zomato Gold' purchase receipt. The sender (Zomato, Apple, or Google) will tell you exactly which platform is managing your subscription and where to cancel it.
Cancelling Only Stops FUTURE Auto-Renewals
When you cancel, you are only stopping the *next* payment. Your Zomato Gold benefits will remain active until the end of the billing cycle you have already paid for. This is normal and means the cancellation was successful.
There Are No Refunds for Mid-Cycle Cancellations
Zomato's policy is strict. They do not offer partial (pro-rata) refunds if you cancel your membership in the middle of a billing period. Once you have paid for the plan, you are committed for that full duration.
A Note on Zomato's Strict Refund Policy
It is crucial to understand that Zomato's official policy does not allow for refunds on subscriptions that have already been auto-renewed. Unlike some other services, they rarely make exceptions. Your only small chance of getting money back is to contact their support chat immediately after an unwanted charge and claim it was an 'accidental renewal.' Do not wait. Speed is your only potential advantage.
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Why can't I find the cancel button in the Zomato app?
This is the most common issue. It means your subscription is billed through either the Apple App Store or the Google Play Store. You must cancel it in your iPhone or Android phone's main settings, not within the Zomato app.
How do I stop Zomato's UPI Autopay?
You must cancel it directly inside your UPI application (like Google Pay, PhonePe, or Paytm). Go to the 'Autopay' or 'Mandates' section in that app, find the active Zomato mandate, and cancel it there. This is the only way to stop the payments.
Can I get a refund if I forgot to cancel Zomato Gold?
It is highly unlikely. Zomato's official policy does not offer refunds for auto-renewals that have already been processed. Your only small chance is to contact their support immediately after the charge and request a reversal for an 'accidental renewal'.
What happens to my account after I cancel Zomato Gold?
Your account, order history, and saved addresses all remain safe. You only lose the premium Gold benefits once your current paid period expires. You will revert to being a regular Zomato user.
Which is better, Zomato Gold or Swiggy One?
It depends on your usage. Zomato Gold is generally better for users focused purely on restaurant food delivery and dining out offers. Swiggy One is superior for users who also want grocery delivery from Instamart, as that is included in their subscription.
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