Cancel Your Slice Subscription
Slice has evolved from a 'Buy Now, Pay Later' card issuer to a Small Finance Bank, making it one of the most interesting case studies in our Ultimate Indian FinTech Showdown. This evolution means closing an account is no longer simple and requires navigating its different product lines.
This guide provides the definitive steps to close your Slice credit line, manage your savings account, and de-link your Slice UPI handle to ensure a complete and successful exit from their ecosystem.
How to Permanently Close Your Slice Account
Slice is an RBI-regulated financial entity. Account closure is permanent and must be initiated through official support channels after clearing all dues.
A Critical Warning: How This Affects Your CIBIL Score
CRITICAL: Do not just close the account. If you have any overdue payments, you must clear them first. A single missed BNPL payment can be reported to credit bureaus as a default and cause a significant, long-lasting drop in your CIBIL score.
This is the single biggest hidden risk of using BNPL services. To understand the full impact and learn how to protect your financial health, read our definitive guide on how subscriptions are damaging your CIBIL score.
Official Account Closure Steps
In-App Chat / Web Portal
In-App Chat
- 1 Open the Slice app, tap the chat icon.
- 2 Select 'app settings' > 'others' and then choose the appropriate account closure option to submit your request.
Web Portal
- 3 Log in to the Slice support web portal (https://slice.freshdesk.com/support/login).
- Fill out the form and select 'account closure' from the dropdown menu to submit your request.
Email and Phone Support
Email Support
- 1 Compose an email from your registered email address.
- 2 Send the email to help@sliceit.com (general) or creditcard@slicebank.com (credit card closure).
Phone Support
- 3 Call the Slice customer support team directly at 080-4709-6430.
- Follow the instructions provided by the support representative to initiate the account closure process.
Smart Slice Strategies
The Email 'Paper Trail' Method
While the in-app chat is the first step, the most reliable method that creates a documented record is sending an email from your registered email address. Use help@sliceit.com for general queries and creditcard@slicebank.com specifically for credit card closures.
The RBI Ombudsman Escalation
If Slice support is unresponsive or refuses to close your account, your most powerful tool is to file a formal complaint with the RBI Ombudsman. As Slice is an RBI-regulated entity, this is a formal escalation they must address.
Demand a 'No Objection Certificate' (NOC)
After you have cleared all dues and your account is confirmed as closed, insist on receiving a formal No Objection Certificate (NOC). This document is your official proof that your credit line or loan with them is fully closed and no dues remain.
Pre-Cancellation Safety Checklist for Slice
Deletion is PERMANENT and Irreversible
CRITICAL: Slice's official policy is that account closure is a final action. You will lose access to all Slice products and benefits, and you will not be able to reapply or reopen your account in the future.
You Must Clear ALL Dues First
VERY IMPORTANT: You cannot close your account if you have any outstanding balance on your credit card, 'borrow' account, or personal loan. You must pay the full amount due before they will process the closure request.
Closing a Credit Line WILL Impact Your CIBIL Score
Closing any credit card or loan affects your CIBIL score. It reduces your total available credit limit and lowers the average age of your credit accounts, which can cause a temporary dip in your score.
Specify EXACTLY What You Want to Close
Slice has multiple products. When contacting support, be explicit. State whether you want to close only your 'borrow' account, your 'personal loan' account, or your 'complete account' including the credit card and UPI services.
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How do I permanently delete my Slice account?
First, clear all pending dues. Then, use the in-app chat to request closure. For a more formal approach, send an email from your registered ID to help@sliceit.com. If it's a credit card, also email creditcard@slicebank.com.
Will closing my Slice account hurt my CIBIL score?
Yes, it is likely to cause a temporary drop in your CIBIL score. This happens because it reduces your overall credit limit and decreases the average age of your credit history, both of which are factors in your score.
What should I do if Slice support ignores my request to close my account?
After a reasonable time with no response via email, your next step is to file a complaint with the RBI Ombudsman. This is a formal grievance process for issues with RBI-regulated entities like Slice.
Can I reopen my Slice account after closing it?
No. According to Slice's official policy, account closure is a permanent and irreversible action. You will not be able to reapply for their services in the future.
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