Cancel Your Jio Fiber Subscription
JioFiber plans often bundle multiple OTT apps, making it easy to lose track of what you're paying for-a core problem we solve in our guide to finding unwanted subscriptions. If you're looking to disconnect your JioFiber service, this is the definitive guide.
This guide provides the exact steps for the JioFiber disconnection process. We'll explain the policy for refunding your security deposit and how to correctly return the router and set-top box to avoid extra charges.
How to Cancel JioFiber Connection
Cancelling a fixed broadband connection like JioFiber requires a formal disconnection request and the return of company equipment.
Call Customer Care
- 1 Call the official Jio customer service number (e.g., 1800-896-9999).
- 2 Inform the representative that you want to cancel your JioFiber connection.
- 3 Provide your account details, such as your registered mobile number and address, for verification.
- 4 Follow their instructions for the disconnection process and how to return the equipment to get your deposit back.
Visit Jio Store
- 1 Locate your nearest official Jio store.
- 2 Visit the store in person and request to cancel your JioFiber connection.
- 3 Provide your account details to the staff for verification.
- 4 The staff will guide you through the cancellation process and the procedure for returning the router and other equipment.
- 5 Ensure you receive a confirmation or service request number for your records.
MyJio App / Website
- 1 Log in to the MyJio app or the official Jio website.
- 2 Navigate to the 'Support' or 'JioCare' section.
- 3 Use the chat function or raise a new service request/ticket.
- 4 Clearly state that you wish to permanently disconnect your JioFiber service and get your security deposit refunded.
Smart JioFiber Strategies
No specific "hacks" for cancellation or discounts were found for the JioFiber service.
The best strategy is to follow the formal disconnection steps carefully to ensure a smooth process and secure your deposit refund.
Pre-Cancellation Safety Checklist for JioFiber
You Must Formally Request Disconnection
CRITICAL: You cannot just stop paying the bill. You must formally request the termination of your service by calling JioFiber customer care at 1800-896-9999 or by emailing them. They will issue a service request number.
Schedule the Hardware Return
VERY IMPORTANT: The JioFiber router and the 4K Set-Top Box are the property of Jio. After you request disconnection, you must schedule an appointment for a Jio technician to visit your home and collect the devices. Do not simply leave them.
Get a Receipt for Returned Hardware
When the technician collects the hardware, insist on receiving a formal receipt or a confirmation SMS/email acknowledging the return. This is your proof to avoid any 'unreturned equipment' charges later.
Track Your Security Deposit Refund
The security deposit you paid at the time of installation will be refunded to your bank account after the hardware is collected and the final bill is cleared. You may need to follow up with customer care to ensure this is processed.
Want to never miss a subscription renewal? Set a free email reminder for any app - Netflix, Hotstar, Spotify, or even your gym membership - and stay in control of your payments.
Set a Free ReminderFind Your Hidden Subscription Costs
Enter your monthly subscriptions to see where your money is going.
Total Monthly Spend
₹0.00
Your spending chart will appear here.
Did you know? We can notify you 5, 3, and 1 day before any renewal - and help you cancel in minutes.
Get Free NotificationsGot Questions? We've Got Answers.
How do I cancel my JioFiber connection?
You must contact JioFiber customer care directly via their toll-free number (1800-896-9999) or email to raise a disconnection request. It cannot be done automatically via the MyJio app.
What happens to the router and set-top box?
They must be returned to Jio. A Jio technician will be scheduled to visit your premises to uninstall and collect the devices after you place a cancellation request.
Will I get my security deposit back?
Yes. Your initial security deposit will be refunded to you. The refund is processed after your hardware is successfully returned and any final outstanding bill has been cleared.
What happens to the OTT app subscriptions bundled with my plan?
Your access to all the bundled OTT subscriptions (like Netflix, Hotstar, etc.) that were part of your JioFiber plan will be deactivated when your connection is terminated.
Never miss a subscription renewal! Enter your details, and we’ll send you a free email reminder on the day it’s due - no signup needed.
Set My Free ReminderRecommended for You
How to Cancel Upgrad
A clear guide to cancelling your upGrad program in India. Learn about the strict 'no refund after start' rule, the ₹10,000 deduction, and the expensive deferral process.
How to Cancel Zerodha Kite Connect
The complete 2025 guide for developers cancelling the Zerodha Kite Connect API. Learn the safe way to deactivate your app, what happens to your API keys, and discover cost-saving hacks.
How to Cancel Discovery+
The complete 2025 guide to cancelling your Discovery+ subscription in India. Learn the correct steps, discover hacks to get it cheaper, and follow our safety checklist to avoid errors.
Tired of Remembering This Yourself?
Let CancelMates send you a free reminder 5 days before your JioFiber subscription renews.
No credit card required. 100% private.