Cancel Your JioFiber Subscription
JioFiber is a high-speed, fiber-to-the-home (FTTH) internet service from Reliance Jio, offering broadband plans that often come bundled with a landline connection and subscriptions to multiple OTT apps.
How to Cancel JioFiber Subscription
Follow the step-by-step instructions based on your device/platform.
How to cancel Jio fiber with Customer Care (Call)
- 1Call the official Jio customer service number (e.g., 1800-896-9999).
- 2Inform the representative that you want to cancel your JioFiber connection.
- 3Provide your account details, such as your registered mobile number and address, for verification.
- 4Follow their instructions for the disconnection process and how to return the equipment to get your deposit back.
How ti cancel jio fiber with Visit on Jio Store
- 1Locate your nearest official Jio store.
- 2Visit the store in person and request to cancel your JioFiber connection.
- 3Provide your account details to the staff for verification.
- 4The staff will guide you through the cancellation process and the procedure for returning the router and other equipment.
- 5Ensure you receive a confirmation or service request number for your records.
Cancel jio fiber with MyJio App / Website
- 1Log in to the MyJio app or the official Jio website.
- 2Navigate to the 'Support' or 'JioCare' section.
- 3Use the chat function or raise a new service request/ticket.
- 4Clearly state that you wish to permanently disconnect your JioFiber service and get your security deposit refunded.
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You Must Formally Request Disconnection
CRITICAL: You cannot just stop paying the bill. You must formally request the termination of your service by calling JioFiber customer care at 1800-896-9999 or by emailing them. They will issue a service request number.
Schedule the Hardware Return
VERY IMPORTANT: The JioFiber router and the 4K Set-Top Box are the property of Jio. After you request disconnection, you must schedule an appointment for a Jio technician to visit your home and collect the devices. Do not simply leave them.
Get a Receipt for Returned Hardware
When the technician collects the hardware, insist on receiving a formal receipt or a confirmation SMS/email acknowledging the return. This is your proof to avoid any 'unreturned equipment' charges later.
Track Your Security Deposit Refund
The security deposit you paid at the time of installation will be refunded to your bank account after the hardware is collected and the final bill is cleared. You may need to follow up with customer care to ensure this is processed.
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How do I cancel my JioFiber connection?
You must contact JioFiber customer care directly via their toll-free number (1800-896-9999) or email to raise a disconnection request. It cannot be done automatically via the MyJio app.
What happens to the router and set-top box?
They must be returned to Jio. A Jio technician will be scheduled to visit your premises to uninstall and collect the devices after you place a cancellation request.
Will I get my security deposit back?
Yes. Your initial security deposit will be refunded to you. The refund is processed after your hardware is successfully returned and any final outstanding bill has been cleared.
What happens to the OTT app subscriptions bundled with my plan?
Your access to all the bundled OTT subscriptions (like Netflix, Hotstar, etc.) that were part of your JioFiber plan will be deactivated when your connection is terminated.
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