Cancel Your Classplus Subscription
Classplus is a leading platform in India for educators and content creators, enabling them to launch and manage their own white-label online coaching app, sell courses, and engage with their student community.
How to Cancel Classplus Subscription
Follow the step-by-step instructions based on your device/platform.
Email Request for Account Deletion
- 1To initiate the deletion of your account and data, compose an email to accountdata@classplus.co.
- 2In the email, you must include your Registered Name, Registered Mobile Number, and Registered Email Address.
- 3You must also state the reason for the deletion request.
- 4After sending the email, allow up to 30 days for the request to be processed. Note that the team may need to verify your identity first.
General Support & Live Chat
- 1For general inquiries or issues, the company states they offer a 24/7 live chat service.
- 2For product-specific questions, you can send an email to communication@classplus.co.
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The Annual Plan Negotiation
Before you cancel due to cost, contact their sales or support team. For B2B services like Classplus, switching to an annual payment plan can often unlock a significant discount (15-25%) compared to monthly billing.
Downgrade to a Lower Tier Plan
Review your feature usage. If you're not using advanced features like live classes with thousands of students or complex marketing integrations, ask their support if you can downgrade to a cheaper plan that better fits your current business needs.
The 'Retention Offer' Chat Script
Initiate the cancellation process with their support team and state that you are exploring a competitor's platform. This often triggers a retention offer, such as a temporary discount for a few months, to keep your business.
Pre-Cancellation Safety Checklist
You MUST Export Your Student Data
CRITICAL: Before you cancel, you must export all of your student data. This includes names, contact information (email/phone), course enrollment, and progress. Losing this data means losing your entire student base. This is the most important step.
Your Branded App Will Be Deactivated
VERY IMPORTANT: Your white-label app on the Google Play Store and Apple App Store is powered by Classplus. When you cancel your subscription, the app will stop working. Your students will no longer be able to access it.
Communicate the Transition to Your Students
To protect your brand reputation, you must inform your students well in advance about the transition. Tell them how they will access their course content in the future, whether it's on a new platform or via direct downloads.
Confirm All Pending Payouts
Ensure you have received all pending earnings from course sales. Check your payment dashboard and reconcile it with your bank statements before you finalize the cancellation.
Find Your Hidden Subscription Costs
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What happens to my app on the Google Play Store after I cancel?
The app will cease to function. While the listing might remain for a short period, it will be inoperable, and students will not be able to access content through it. You are responsible for any communication regarding the app's status.
Can my students still access courses they have already paid for?
No, not through the Classplus app. Once your subscription is cancelled, the platform is deactivated. It is your responsibility as the business owner to provide your students with an alternative way to access the content they purchased from you.
Will I get a refund if I cancel my annual plan early?
This depends on your specific contract with Classplus. Typically, B2B SaaS platforms do not offer pro-rated refunds on annual plans. Review your terms of service or contact their support for a definitive answer.
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