Cancel Your ACT Fibernet Subscription
Internet Service Providers are notoriously among the hardest subscriptions to cancel in India due to complex billing and disconnection processes. If you're moving or switching providers, this definitive guide will help you terminate your ACT Fibernet plan correctly.
This guide provides the exact steps for the official termination process, explains how to handle the final bill and security deposit refund, and outlines the procedure for returning the router to avoid extra charges.
How to Cancel ACT Fibernet Connection
Follow the step-by-step instructions based on your preferred method.
Website / App
- 1 Log in to your ACT Fibernet account through their official website or mobile app.
- 2 Locate and navigate to the 'Support' or 'Service Request' section.
- 3 Choose the option for 'Request for Disconnection' or raise a new ticket to initiate the cancellation.
- 4 Fill in all the required information, including your account details and the reason for cancellation.
- 5 Submit the disconnection request and await confirmation from the ACT Fibernet team.
Customer Service
- 1 Contact ACT Fibernet customer service directly for assistance with the cancellation process.
- 2 You can reach them through their in-app support, call center, or via WhatsApp.
- 3 Have your account details ready to provide to the support representative.
Pre-Cancellation Safety Checklist
Submit a Formal Cancellation Request (Notice Period)
CRITICAL: You cannot just stop paying. You must formally request disconnection via the ACT Fibernet Selfcare portal, app, or by contacting customer support. Be aware that they may require a notice period of up to 30 days.
Clarify the Router & Hardware Return Process
VERY IMPORTANT: The WiFi router and associated hardware are usually the property of ACT. You must schedule a pickup with them. Ask for a receipt or confirmation email after the hardware has been collected to avoid any 'unreturned equipment' charges later.
Understand the Final Bill and Security Deposit
Your final bill will be calculated on a pro-rata basis. Any security deposit you paid at the beginning will be refunded to you after deducting any outstanding dues. Confirm the timeline for this refund.
Keep a Record of All Communication
When you submit your cancellation request, you will be given a service request or ticket number. Save this number. Keep a record of all emails and names of support staff you speak with until your final settlement is complete.
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