Cancel Your ACT Fibernet Subscription
ACT Fibernet is one of India's largest wired Internet Service Providers (ISPs), offering high-speed fiber optic broadband connections to homes and businesses across major cities.
How to Cancel ACT Fibernet Subscription
Follow the step-by-step instructions based on your device/platform.
Website / App
- 1Log in to your ACT Fibernet account through their official website or mobile app.
- 2Locate and navigate to the 'Support' or 'Service Request' section.
- 3Choose the option for 'Request for Disconnection' or raise a new ticket to initiate the cancellation.
- 4Fill in all the required information, including your account details and the reason for cancellation.
- 5Submit the disconnection request and await confirmation from the ACT Fibernet team.
Customer Service
- 1Contact ACT Fibernet customer service directly for assistance with the cancellation process.
- 2You can reach them through their in-app support, call center, or via WhatsApp.
- 3Have your account details ready to provide to the support representative.
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Submit a Formal Cancellation Request (Notice Period)
CRITICAL: You cannot just stop paying. You must formally request disconnection via the ACT Fibernet Selfcare portal, app, or by contacting customer support. Be aware that they may require a notice period of up to 30 days.
Clarify the Router & Hardware Return Process
VERY IMPORTANT: The WiFi router and associated hardware are usually the property of ACT. You must schedule a pickup with them. Ask for a receipt or confirmation email after the hardware has been collected to avoid any 'unreturned equipment' charges later.
Understand the Final Bill and Security Deposit
Your final bill will be calculated on a pro-rata basis. Any security deposit you paid at the beginning will be refunded to you after deducting any outstanding dues. Confirm the timeline for this refund.
Keep a Record of All Communication
When you submit your cancellation request, you will be given a service request or ticket number. Save this number. Keep a record of all emails and names of support staff you speak with until your final settlement is complete.
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Is there any refund on cancellation?
Refunds are provided on a pro-rata basis depending on the plan.
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