Cancel Your Apollo Circle Subscription

Apollo Circle is a premium healthcare membership from the Apollo 24|7 platform in India. It provides subscribers with benefits like priority consultations with doctors, cashback on medicines, and discounts on diagnostic tests.

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How to Cancel Apollo Circle Subscription

Follow the step-by-step instructions based on your device/platform.

Lab Tests

1You can cancel an order for a diagnostic test at any point up to two hours before your scheduled sample collection time.
2After canceling, you can reschedule the test as per your convenience.
3Eligible refunds for payments made on the platform will be processed as per the refund policy.

Online Medical Consultation

1Cancel or reschedule an audio/video/chat-based consultation free of cost up to 15 minutes before the scheduled start time.
2You can reschedule an online consultation a maximum of three times for free.
3Eligible refunds for payments will be processed as per the refund policy.

Physical Consultation

1Cancel or reschedule a physical consultation free of cost up to 30 minutes before the scheduled start time.
2You can reschedule a physical consultation once for free.
3Eligible refunds for payments will be processed as per the refund policy.

General Refund Request

1To request a refund for any eligible cancellation, you must use the cancellation button in the user dashboard of your Apollo 24|7 account.
2For any issues or to follow up on a refund, send an email to helpdesk@apollo247.com.

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Clever Ways to Save

The Break-Even Calculation (The #1 Hack)

Before you cancel, check your Apollo 24|7 history. Add up the cashback you've earned and the value of any free consultations or tests you've used. If this total is more than the membership cost, the plan is providing a positive financial return for you.

Check Your Corporate Benefits

Many companies offer healthcare benefits that may include partnerships with platforms like Apollo. Check with your HR department to see if a corporate discount or a free membership is available to you.

Compare with Competitor Plans

Before renewing, compare the benefits directly with competitor plans like 1mg Plus or PharmEasy Plus. One may offer better savings on medicines, while another might have more valuable consultation benefits.

Pre-Cancellation Safety Checklist

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There Are No Pro-Rata Refunds

CRITICAL: Apollo Circle memberships are typically non-refundable. If you cancel mid-cycle, you will not receive a partial refund for the unused days or months. It is best to turn off auto-renewal.

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Your Health Records and Prescriptions Are Safe

VERY IMPORTANT: Your medical history, doctor's prescriptions, and lab test results are part of your core Apollo 24|7 account and are NOT deleted when you cancel your Circle membership.

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Benefits Continue Until the Expiry Date

After you cancel the auto-renewal, your Apollo Circle benefits (like cashback and priority access) will remain active until the final day of your current subscription period.

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You Must Cancel Inside the Apollo 24|7 App

The management of your Circle membership, including cancellation, must be done directly within the Apollo 24|7 mobile app or website, under the 'My Account' or 'Apollo Circle' section.

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Got Questions? We've Got Answers.

What happens to my doctor consultation history if I cancel?

Your history is safe. All records of past consultations and prescriptions are stored in your main account and will remain accessible even after your Circle membership ends.

Will I lose the cashback I've already earned?

No. Any Health Credits or cashback you have already earned and that are in your wallet will not be affected. You will simply stop earning new cashback on future orders.

Can I still order medicines and book tests without a Circle membership?

Yes, absolutely. The Apollo 24|7 platform is available to everyone. You will just pay the standard rates for medicines, tests, and consultations without the exclusive membership discounts.

Can I pause my Apollo Circle membership?

No, Apollo Circle does not currently offer a 'pause' feature. You can only cancel the auto-renewal for the next billing cycle.

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