Cancel Your Apollo Circle Subscription
An Apollo Circle membership can offer great healthcare savings, but it can also become a forgotten annual charge if you're not using the benefits - a core problem we solve in our guide to finding unwanted subscriptions. If you're ready to cancel, this guide is for you.
This guide provides the exact steps to cancel your Apollo Circle membership. We will clarify the refund policy for annual plans and explain what happens to your existing health records and consultation history after you cancel.
How to Cancel Appointments or Request Refunds on Apollo 24|7
Cancellation steps for the *membership itself* must be done via the app's 'My Account' section, but here are the key policies for the services.
Lab Tests Cancellation
- 1 You can cancel an order for a diagnostic test at any point up to two hours before your scheduled sample collection time.
- 2 After canceling, you can reschedule the test as per your convenience.
- 3 Eligible refunds for payments made on the platform will be processed as per the refund policy.
Online Consultation Cancellation
- 1 Cancel or reschedule an audio/video/chat-based consultation free of cost up to 15 minutes before the scheduled start time.
- 2 You can reschedule an online consultation a maximum of three times for free.
- 3 Eligible refunds for payments will be processed as per the refund policy.
Physical Consult & General Refunds
Physical Consultation
- 1 Cancel or reschedule a physical consultation free of cost up to 30 minutes before the scheduled start time.
- 2 You can reschedule a physical consultation once for free.
General Refund Request
- 1 To request a refund for any eligible cancellation, you must use the cancellation button in the user dashboard of your Apollo 24|7 account.
- 2 For any issues or to follow up on a refund, send an email to helpdesk@apollo247.com.
Smart Apollo Circle Strategies
The Break-Even Calculation (The #1 Hack)
Before you cancel, check your Apollo 24|7 history. Add up the cashback you've earned and the value of any free consultations or tests you've used. If this total is more than the membership cost, the plan is providing a positive financial return for you.
Check Your Corporate Benefits
Many companies offer healthcare benefits that may include partnerships with platforms like Apollo. Check with your HR department to see if a corporate discount or a free membership is available to you.
Compare with Competitor Plans
Before renewing, compare the benefits directly with competitor plans like 1mg Plus or PharmEasy Plus. One may offer better savings on medicines, while another might have more valuable consultation benefits.
Pre-Cancellation Safety Checklist for Apollo Circle
There Are No Pro-Rata Refunds
CRITICAL: Apollo Circle memberships are typically non-refundable. If you cancel mid-cycle, you will not receive a partial refund for the unused days or months. It is best to turn off auto-renewal.
Your Health Records and Prescriptions Are Safe
VERY IMPORTANT: Your medical history, doctor's prescriptions, and lab test results are part of your core Apollo 24|7 account and are NOT deleted when you cancel your Circle membership.
Benefits Continue Until the Expiry Date
After you cancel the auto-renewal, your Apollo Circle benefits (like cashback and priority access) will remain active until the final day of your current subscription period.
You Must Cancel Inside the Apollo 24|7 App
The management of your Circle membership, including cancellation, must be done directly within the Apollo 24|7 mobile app or website, under the 'My Account' or 'Apollo Circle' section.
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Get Free NotificationsGot Questions? We've Got Answers.
What happens to my doctor consultation history if I cancel?
Your history is safe. All records of past consultations and prescriptions are stored in your main account and will remain accessible even after your Circle membership ends.
Will I lose the cashback I've already earned?
No. Any Health Credits or cashback you have already earned and that are in your wallet will not be affected. You will simply stop earning new cashback on future orders.
Can I still order medicines and book tests without a Circle membership?
Yes, absolutely. The Apollo 24|7 platform is available to everyone. You will just pay the standard rates for medicines, tests, and consultations without the exclusive membership discounts.
Can I pause my Apollo Circle membership?
No, Apollo Circle does not currently offer a 'pause' feature. You can only cancel the auto-renewal for the next billing cycle.
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