How to Stop Auto-Renewal on Google Play, Paytm & PhonePe

A simple step-by-step guide to help Indian users disable auto-renewal for services like YouTube, SonyLIV, and other subscriptions on Google Play, Paytm, and PhonePe.

Published At: 26 June 20253 min read

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Illustration of mobile apps with auto-renewal toggle being turned off

📱 Google Play Store

Open the Google Play Store app
Tap your profile icon > Payments & subscriptions
Select Subscriptions
Choose the app (e.g. YouTube Premium)
Tap Cancel Subscription
Follow the on-screen steps

💳 Paytm

Open the Paytm app
Tap your profile icon > Settings
Go to Automatic Payments & Subscriptions
Select the active subscription
Tap Cancel AutoPay
Confirm the cancellation

Note: Some subscriptions may show as mandates under your linked bank account.

📲 PhonePe

Open the PhonePe app
Tap your profile photo > AutoPay
Select the recurring payment you want to stop
Tap Cancel Mandate
Verify with OTP and confirm

Mandates created through UPI will be stopped instantly after cancellation.

🧠 CancelMates Tip

After turning off auto-renewal, log the service inside CancelMates so you still get notified about the expiry date. That way, you can renew manually if needed — without being surprised by an automatic charge.

📌 RBI Mandate Note

As per RBI rules, banks now require OTP approval for recurring payments above ₹5,000. However, some platforms like Google Play and international apps may still auto-renew if tied to a card. Always check your subscriptions list regularly.

Read official RBI guidelines

Mandate Revocation Email Template

If your Cancel Button is greyed out in GPay or PhonePe, it is likely a Loan EMI. To stop it, you must email the loan provider (like KreditBee, Navi, ZestMoney, etc.) or your bank directly to revoke the authorization. Copy the format below:

To: [support@loan-provider-email.com]

Subject: URGENT: Revocation of UPI Mandate - Account [Your Loan ID]

Dear Customer Support Team, I am writing to formally request the revocation and cancellation of the active UPI AutoPay mandate linked to my account [Your Loan ID / Registered Mobile Number]. I no longer wish to continue with this automatic deduction. Please process this request immediately and provide a confirmation of the mandate's deactivation. As per RBI guidelines, I am exercising my right to revoke the standing instruction for recurring payments. My Details: - Registered Mobile Number: [Your Number] - Loan Account Number: [Enter ID] - Bank Name: [Your Bank Name] Regards, [Your Name]

Never Miss a Subscription Charge Again

CancelMates sends you smart reminders before any subscription renews. Whether you pay via card, UPI, or wallet — we keep track for you.

🛡️ Start Free with CancelMates

FAQs – Stopping Auto-Renewals in India

Will I get a refund after cancelling auto-renewal?

No, cancelling stops future payments. You’ll retain access till the current period ends.

Do I need to remove UPI mandate separately?

Yes, if a UPI mandate was created, cancel it via PhonePe or your bank’s UPI app.

Can I reactivate later?

Absolutely. Just go to the same section and tap “Renew” or “Subscribe again.”