How to Cancel HBO Max (Even if Billed by Apple, Amazon, or Samsung)
Can't find the cancel button for your Max subscription? You're not alone. The #1 problem is not knowing who bills you. This is the definitive 2025 guide to finding your billing provider and successfully canceling your HBO Max subscription everywhere—on the website, Apple, Google, Amazon, Samsung TV, and more.
The Golden Rule: First, Find Your Biller
CRITICAL: The #1 reason people fail to cancel Max is that they don't know who is charging them. You MUST cancel on the same platform you used to subscribe. Before following any steps, log in to max.com/subscription. The website will tell you if your plan is "Billed through Max," "Billed through Apple," "Billed through Samsung," etc. This tells you exactly which guide to follow below.
How to Cancel Your Max Subscription
Find your billing provider below and follow the exact steps.
Billed Through Max.com
- 1. Go to max.com/subscription and log in.
- 2. Click 'Cancel Your Subscription'.
- 3. Confirm by clicking 'Continue to Cancel'.
- 4. You may be offered a discount. Decline it to finalize cancellation.
Billed Through Apple
- 1. Open the 'Settings' app on your iPhone.
- 2. Tap your Name / Apple ID at the top.
- 3. Tap 'Subscriptions'.
- 4. Find and tap on 'Max', then tap 'Cancel Subscription'.
Billed Through Google Play
- 1. Open the 'Google Play Store' app.
- 2. Tap your profile (top-right), then 'Payments & subscriptions'.
- 3. Tap 'Subscriptions' and select 'Max'.
- 4. Tap 'Cancel subscription' and confirm.
Billed Through Amazon
- 1. Go to amazon.com/appstoresubscriptions.
- 2. Log in and find 'Max' under 'Your Subscriptions'.
- 3. Click 'Actions' and turn off 'Auto-Renewal'.
- 4. If billed via Prime Video, go to 'Manage Your Prime Video Channels' and cancel there.
Billed Through Samsung TV
- 1. Go to samsungcheckout.com and log in.
- 2. Go to 'Purchase History' > 'Subscriptions'.
- 3. Find 'Max' and select 'Unsubscribe'.
- 4. (Alternate TV method): On your TV, go to Settings > General > System Manager > Samsung Account > Payment Info > Purchase History > Subscriptions and cancel.
Billed Through Cable/Mobile Provider
- 1. You must log in to your provider's website (e.g., Xfinity, AT&T, Verizon).
- 2. Navigate to the section for managing TV packages, add-ons, or channel subscriptions.
- 3. Find the HBO or Max add-on and follow their steps to remove it.
- 4. If you can't find it, you must call your provider's customer support line directly.
Smart Streaming Strategies
The "Please Don't Go" Discount
Before you finalize your cancellation on the Max website, they will often present a retention offer, such as 50% off for the next 3 or 6 months. If your only reason for leaving is the cost, this is a very effective way to cut your bill in half.
The "Subscription Hop" Method
No single streaming service has enough must-watch content all year round. The smartest strategy is to "hop": subscribe to Max for 1-2 months to binge a new season of a show you love (like *House of the Dragon*), then cancel immediately and move on to another service.
Check for a Cheaper Bundle
Before paying for Max standalone, check if you can get it cheaper through a bundle. Services like Hulu offer an ad-free Disney+/Hulu/Max bundle which is often significantly cheaper than paying for each service individually.
What to Know Before You Cancel
Your Access Continues Until the End of the Billing Cycle
CRITICAL: Cancelling does not immediately cut off your access. You can continue to watch all content until the date your next payment was due. This is normal and means the cancellation was successful.
Subscription Fees are Strictly Non-Refundable
VERY IMPORTANT: Max and its partners do not offer partial or pro-rated refunds. Do not expect to get money back for the remaining days in your billing cycle if you cancel early.
Your Watch History and Account are Safe
Cancelling your subscription simply ends the payments. Your user account, profiles, and watch history will remain intact, making it easy to resubscribe in the future without starting from scratch.
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Why can't I find the 'Cancel Subscription' button in my Max account?
This is the most common problem. It means you are not being billed directly by Max. Your subscription is managed by a third party like Apple, Google Play, Amazon, Samsung, or your cable provider. You MUST cancel through that specific service.
How do I find out who is billing me for HBO Max?
Log in to max.com and go to your Subscription settings. The page will tell you who your billing provider is (e.g., 'Billed through Apple'). Alternatively, check your bank statement to see which company name appears next to the charge.
Can I get a refund if I cancel my Max subscription?
No. HBO's policy is that subscriptions are non-refundable. When you cancel, you are only stopping future payments. Your access to Max will continue until the end of the billing cycle you've already paid for.
I already have HBO through my cable. Why was I charged for Max separately?
This is a common accidental subscription. You likely signed up for a standalone Max account instead of linking your cable provider account. You must cancel the separate Max subscription and then sign in using the 'Sign in with a Provider' option.
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