How to Stop SonyLIV Autopay & Cancel Your Subscription
With its strong library of live sports and original series, SonyLIV is a major force in the Indian streaming market. But if your favorite tournament is over or you're trimming your budget, you've come to the right place.
This is the only guide you will need. We will walk you through the single most important rule of canceling SonyLIV and then provide clear, step-by-step instructions for every possible platform. We'll also cover every question you might have about refunds, auto-renewal, and how to permanently delete your account.
CRITICAL: The Golden Rule of Canceling
The ability to cancel your subscription is NOT in the SonyLIV app if you paid through a third party. You must cancel through the same service you used to pay. For example, if you subscribed via the Google Play Store (Android) or Apple App Store (iPhone), you MUST cancel it in your phone's subscription settings. The option will not appear on the SonyLIV website.
How to Cancel SonyLIV Subscription
Follow the step-by-step instructions based on your billing provider.
How to cancel ACT Fiber subscription on ACT Fiber
- 1 You need to get in touch with ACT directly for deactivation of your subscription.
How to cancel ACT Fiber subscription on Google Play Store
- 1 Go to your Google Play Store Account.
- 2 Select 'Payments & subscriptions' and then tap 'Subscriptions'.
- 3 Find your SonyLIV subscription and click on 'Unsubscribe'.
How to cancel ACT Fiber subscription on Apple iTunes Store
- 1 Open the Settings app on your iOS device.
- 2 Tap on 'iTunes & App Store'.
- 3 Tap on your Apple ID, then select 'View Apple ID'.
- 4 Login with your Apple credentials when prompted.
- 5 Tap on 'Subscriptions'.
- 6 Select the SonyLIV pack you wish to unsubscribe and confirm.
How to cancel ACT Fiber subscription on Amazon Appstore
- 1 Go to 'Your Memberships and Subscriptions' in your Amazon account.
- 2 Select 'Manage Subscription' next to SonyLIV.
- 3 Click the link under 'Advance Controls' to go to the main subscription page.
- 4 Click the 'Actions' drop-down next to your subscription and choose 'Turn off auto-renewal' to cancel.
How to cancel ACT Fiber subscription on Mobile Operator Billing
- 1 For users in India, send an SMS with the word 'STOP' to the number 155223. This SMS is toll-free.
- 2 Follow the instructions you receive in the subsequent SMS from your mobile operator to complete the cancellation.
The Real Fix: How to Stop SonyLIV AutoPay
This is the #1 problem users face. You cancel in the app, but you're still charged. This is because you must cancel the payment instruction (the "mandate") at the source.
On Google Pay (GPay):
- Open Google Pay and tap your profile picture in the top right.
- Select 'AutoPay' from the menu.
- Find the mandate for 'Culver Max Entertainment' or 'SonyLIV' and tap on it.
- Tap 'Cancel AutoPay' and confirm with your UPI PIN.
For Mobile Operator Billing (Jio/Airtel):
- Send an SMS with the word 'STOP' to the number 155223 (toll-free).
- You will receive a reply asking you to confirm the deactivation. Follow the instructions in the reply SMS.
Smart Strategies & The Bigger Picture
Now that you know exactly how to cancel, it's worth taking a moment to consider the bigger picture. In the competitive Indian streaming market, you hold all the power. Services are constantly fighting for your attention and your wallet, a battle we analyze in-depth in our Ultimate Indian Streaming Showdown. Before you leave SonyLIV for good, remember the 'Clever Ways to Save' mentioned above - sometimes a simple bundle or a new credit card offer can cut your costs significantly.
Going a Step Further: Permanently Deleting Your Account
It's important to understand that canceling your subscription does not delete your account. Your viewing history and personal data remain on SonyLIV's servers. If your goal is complete data privacy, you must take the extra step of requesting a full account deletion. As we cover in the FAQ below, this requires you to contact SonyLIV's support directly through their website and formally request the removal of your account and its associated data.
Clever Ways to Save
The Telecom & Broadband Bundle
Before paying, check if your JioFiber or other broadband plan already includes a complimentary SonyLIV subscription. Many providers bundle it with their higher-tier internet packages.
The 'Paytm First' Membership Hack
If you have a Paytm First membership, a SonyLIV Premium subscription is often included as one of the key benefits. It's a great way to get the service as part of a bundle you might already be paying for.
Check for Wallet & Credit Card Offers
When subscribing, always check the payment page for special offers. SonyLIV frequently partners with credit cards (like Visa) or digital wallets (like Mobikwik) to provide instant discounts or cashback on annual plans.
Pre-Cancellation Safety Checklist
Will I get a refund for the unused period? → No
SonyLIV's policy is clear: they do not provide refunds or credits for any partial-month or partial-year membership periods. Once you've paid, the fee is non-refundable.
Can I still watch content after cancelling? → Yes, until the expiry date
After you cancel, your subscription remains active until the very last day of your current billing cycle. You can continue to stream all premium content until that date.
What happens to my offline downloads? → They will be removed
The ability to download content for offline viewing is a premium feature. Once your subscription officially expires, all downloaded shows and movies will no longer be accessible.
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Why can't I find the cancel option in my SonyLIV app or account?
This is the most common issue. It's almost certainly because you subscribed through a third party like the Google Play Store or Apple App Store. You must cancel through those platforms' subscription management sections, not within the SonyLIV app itself.
How do I know if my cancellation was successful?
You should receive a confirmation email. The most reliable way is to go back to the subscription management page (on the website, Google Play, or Apple) and verify the status has changed to 'Expires on [Date]' instead of 'Renews on [Date]'.
How do I permanently delete my SonyLIV account?
Cancelling your subscription does not delete your account. To permanently delete it, you need to go to SonyLIV's official contact page, navigate to 'Account Management,' and select the option 'I want to delete my account.'
I forgot to cancel my free trial. Can I get a refund?
Unfortunately, no. SonyLIV's policy is not to offer refunds for subscriptions that have already been charged, including those that auto-renew after a free trial.
What happens to my watchlist and history after cancellation?
Your watch history, preferences, and saved watchlist remain stored in your account. They will be available if you choose to resubscribe in the future.
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