Cancel Your SonyLiv Subscription
SonyLIV is a premium Indian streaming platform from Sony Pictures Networks, offering a diverse content library. It is a major destination for live sports like WWE and UEFA Champions League, catch-up episodes of popular Sony TV shows, blockbuster movies, and original web series.
How to Cancel SonyLiv Subscription
Follow the step-by-step instructions based on your device/platform.
How to cancel ACT Fiber subscription on ACT Fiber
- 1You need to get in touch with ACT directly for deactivation of your subscription.
How to cancel ACT Fiber subscription on Google Play Store
- 1Go to your Google Play Store Account.
- 2Select 'Payments & subscriptions' and then tap 'Subscriptions'.
- 3Find your SonyLIV subscription and click on 'Unsubscribe'.
How to cancel ACT Fiber subscription on Apple iTunes Store
- 1Open the Settings app on your iOS device.
- 2Tap on 'iTunes & App Store'.
- 3Tap on your Apple ID, then select 'View Apple ID'.
- 4Login with your Apple credentials when prompted.
- 5Tap on 'Subscriptions'.
- 6Select the SonyLIV pack you wish to unsubscribe and confirm.
How to cancel ACT Fiber subscription on Amazon Appstore
- 1Go to 'Your Memberships and Subscriptions' in your Amazon account.
- 2Select 'Manage Subscription' next to SonyLIV.
- 3Click the link under 'Advance Controls' to go to the main subscription page.
- 4Click the 'Actions' drop-down next to your subscription and choose 'Turn off auto-renewal' to cancel.
How to cancel ACT Fiber subscription on Mobile Operator Billing
- 1For users in India, send an SMS with the word 'STOP' to the number 155223. This SMS is toll-free.
- 2Follow the instructions you receive in the subsequent SMS from your mobile operator to complete the cancellation.
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The Telecom & Broadband Bundle
Before paying, check if your JioFiber or other broadband plan already includes a complimentary SonyLIV subscription. Many providers bundle it with their higher-tier internet packages.
The 'Paytm First' Membership Hack
If you have a Paytm First membership, a SonyLIV Premium subscription is often included as one of the key benefits. It's a great way to get the service as part of a bundle you might already be paying for.
Check for Wallet & Credit Card Offers
When subscribing, always check the payment page for special offers. SonyLIV frequently partners with credit cards (like Visa) or digital wallets (like Mobikwik) to provide instant discounts or cashback on annual plans.
Pre-Cancellation Safety Checklist
Confirm Your Billing Source (Website vs. App)
CRITICAL: This is the most common problem. If you subscribed on the SonyLIV website, you must cancel there. If you subscribed via the Google Play Store or Apple's App Store, you MUST cancel it through your phone's subscription settings, not in the SonyLIV app.
Verify the Active Subscription Account
Many users have multiple accounts tied to different mobile numbers or emails. Before cancelling, go to the 'My Purchases' section in the app to confirm that you are logged into the account with the active paid plan.
Offline Downloads Will Be Removed
The ability to watch content offline is a Premium-only feature. After your subscription period ends, all downloaded shows and movies will no longer be accessible.
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Why can't I find the cancel option in the SonyLIV app?
The SonyLIV app itself does not include a cancel button. If you subscribed via Google Play or the Apple App Store, you must open your phone's main settings, go to 'Subscriptions', and cancel it there. For website purchases, log in to your SonyLIV account on the web to manage your plan.
Will I get a refund if I cancel my SonyLIV subscription early?
SonyLIV does not offer partial or pro-rated refunds. Once you cancel, your premium access continues until the end of your billing period. Refunds are only possible in rare cases through payment providers like Google Play or Apple.
What happens to my SonyLIV watchlist and watch history after cancellation?
Cancelling your SonyLIV subscription does not delete your account. Your watch history, preferences, and saved watchlist remain stored and will be available if you resubscribe in the future.
Can I still watch Sony TV shows for free after cancelling SonyLIV?
Yes. Once your premium plan ends, your account switches to the free tier. This still gives you access to a wide library of ad-supported Sony TV shows and other free content, including programs like 'Shark Tank India'.
How do I stop auto-renewal on SonyLIV?
To turn off auto-renewal, cancel your subscription through the platform you used for purchase. On Google Play or iTunes, go to 'Subscriptions' in your phone settings. On Amazon Appstore, use 'Memberships & Subscriptions'. For mobile operator billing, send 'STOP' to 155223 in India.
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