Cancel Your MonkeyLearn Subscription
MonkeyLearn is a no-code text analysis platform that allows users to train custom machine learning models to classify and extract insights from text data like emails, reviews, and support tickets.
How to Cancel MonkeyLearn Subscription
Follow the step-by-step instructions based on your device/platform.
MonkeyLearn Account
- 1Navigate to the plan management or subscription page in your MonkeyLearn account.
- 2Select the option to downgrade your account to a lower-tier plan.
- 3To cancel a free trial, select the free plan to downgrade to.
- 4Follow the on-screen instructions to confirm the change.
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You Will Lose Your Custom-Trained Models
CRITICAL: The machine learning models that you have spent time training with your own data are a core part of your intellectual property on the platform. After a grace period, these models will be deleted when you cancel a paid plan.
Export Your Labeled Training Data
VERY IMPORTANT: Before you cancel, you must export the training data (the text you manually tagged) for your models. This labeled dataset is extremely valuable and can be used to train a new model on a different platform.
All API Integrations Will Fail
Any application or workflow (like a Zapier integration) that relies on your MonkeyLearn API key will stop working immediately. This will break your data processing pipelines.
You Lose Access to Advanced Features
Features like higher API rate limits, team collaboration, and advanced model analytics will be revoked. Your account will revert to the free tier with very limited usage.
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Get Free NotificationsGot Questions? We've Got Answers.
What happens to the models I trained if I cancel?
They will be deleted after a grace period. It is absolutely critical that you export your training data before cancelling, as the models themselves cannot be directly exported.
Can I still use the API on the free plan?
Yes, but with a very low number of allowed API calls per month. Any significant process relying on the API will likely fail due to these limits.
Is my data deleted immediately?
No, there is usually a short grace period after your subscription ends. However, you should treat the cancellation date as the final day and export all necessary data before then.
Does MonkeyLearn offer refunds?
Like most SaaS platforms, MonkeyLearn subscriptions are non-refundable. Your paid plan will remain active until the end of your current billing cycle.
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