Cancel Your Just Watch Subscription
Streaming subscriptions, especially for niche content, can easily become forgotten monthly payments, a core problem we solve in our guide to finding unwanted subscriptions. If you've decided to cancel your Just Watch membership, this is the definitive guide.
This guide provides the exact steps to cancel your Just Watch subscription. We'll explain how to manage the payment through your credit card or other billing service to ensure the auto-renewal is turned off correctly.
How to Cancel Just Watch Subscription
Follow the step-by-step instructions based on your device/platform.
In-App Subscription Cancellation
- 1Open the JustWatch app and go to 'Account settings'.
- 2Select 'Pro Subscription'.
- 3Follow the link provided on that page to complete the cancellation process for your Pro subscription.
Email Support
- 1If you are experiencing issues with the cancellation process, contact customer support.
- 2Compose an email with your issue and account details and send it to feedback@justwatch.com.
Permanent Account Deletion
- 1Log in to your account on the JustWatch website.
- 2Navigate to your account information, represented by a person icon.
- 3Find and click the 'Delete my account permanently' text to erase your account information.
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Set a Free ReminderPre-Cancellation Safety Checklist
Check Your Bank Statement for the Billing Name
CRITICAL: Before you cancel, check your credit card or bank statement to see the exact 'billing descriptor' used for the charge. Companies in this space often use a discreet or generic name. Knowing this name is key to confirming the charge has stopped.
Clear Your Browser History and Cookies
VERY IMPORTANT: For complete privacy after you have cancelled on the website, it is highly recommended to clear your browser's history, cache, and cookies. This removes any local trace of your activity on the site.
Look for and Keep the Cancellation Confirmation Email
Do not skip this step. After you cancel, you should receive an email confirmation. Save this email in a secure place. It is your definitive proof that you terminated the subscription agreement.
Remove Your Payment Method (If Possible)
After your current billing period ends and your access is officially revoked, log back in one last time and see if the website allows you to manually remove your credit card from the 'Billing' section. Some do, some don't, but it is a final, important step for peace of mind.
Find Your Hidden Subscription Costs
Enter your monthly subscriptions to see where your money is going.
Total Monthly Spend
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Did you know? We can notify you 5, 3, and 1 day before any renewal - and help you cancel in minutes.
Get Free NotificationsGot Questions? We've Got Answers.
Will the name 'Just Watch' appear on my credit card bill?
This depends on the 'billing descriptor' the company uses. Many services in this category use a generic or non-descriptive name for privacy. We strongly recommend checking your statement for the last charge to know for sure.
Is my personal data and watch history deleted after I cancel?
Cancelling your subscription only stops future payments. Your user account and watch history may remain on their servers. To request a full data deletion, you will likely need to contact their customer support directly and cite your privacy rights.
Can I get a refund for the unused portion of my subscription?
Typically, services of this nature do not offer pro-rated refunds. When you cancel, your access will continue until the end of the current billing period you've paid for, and then it will stop.
Will I keep receiving marketing emails after I cancel?
You should receive a cancellation confirmation. However, you may remain on their marketing list. We recommend looking for an 'Unsubscribe' link at the bottom of any promotional emails you receive to stop them completely.
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