Cancel Your Hallow Subscription
Hallow's free trial is a peaceful way to explore the app, but its auto-renewal can lead to the free trial trap if you're not careful. Whether your trial is ending or you wish to stop your paid plan, this is the definitive guide.
This guide provides the exact steps to cancel your Hallow subscription on iPhone and Android. We'll explain what happens to your saved prayers and session history after you revert to the free version.
How to Cancel Hallow Subscription
Follow the step-by-step instructions based on your device/platform.
Hallow Website (Direct Subscription)
- 1Log into your account on the Hallow website (hallow.com).
- 2Click the three-line icon in the upper right corner and select 'Settings'.
- 3In the left-side menu, click 'Subscription'.
- 4Click the 'Cancel Subscription' button and follow the prompts to confirm the cancellation.
Android (Google Play Store)
- 1Open the Google Play Store app on your Android device.
- 2Tap your profile icon in the top right corner.
- 3Tap on 'Payments & subscriptions', then select 'Subscriptions'.
- 4Find and select your Hallow subscription from the list of active subscriptions.
- 5Tap 'Cancel subscription' and follow the on-screen instructions to confirm.
iOS (Apple App Store)
- 1Open the Settings app on your iOS device.
- 2Tap your name at the top, then tap 'Subscriptions'.
- 3Locate and select your Hallow subscription from the list.
- 4Tap 'Cancel Subscription' and confirm your decision.
Amazon Appstore
- 1Go to the Amazon website and navigate to 'Your Memberships and Subscriptions'.
- 2Find your Hallow subscription in the list.
- 3Select 'Manage Subscription' and turn off the auto-renewal option to cancel.
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Use the Free Version After Cancelling
Cancelling your paid subscription does not lock you out of the app. Your account will revert to the free version, which still provides access to a selection of content like the daily Gospel and Rosary.
Maximize Your Paid Period
When you cancel, your premium access continues until the end of the current billing cycle or free trial period. You can cancel immediately after subscribing and still enjoy the full 30 days of premium access without worrying about being charged.
Provide Feedback When You Cancel
When you go through the cancellation flow, Hallow asks for your reason. Providing clear feedback (e.g., 'The app was too disorganized,' 'The cost was too high') is valuable and can sometimes trigger a special 'win-back' discount offer from their marketing team.
Pre-Cancellation Safety Checklist
Deleting the App Does NOT Cancel Your Subscription
CRITICAL: This is the #1 reason users are charged unexpectedly. Removing the Hallow app from your phone does not stop the subscription. You must follow the official cancellation process.
You MUST Cancel Where You Originally Subscribed
VERY IMPORTANT: You can only cancel through the same platform you used to pay. If you subscribed on their website, you must cancel on the website. If you subscribed through the Apple App Store or Google Play Store, you must cancel in your phone's subscription settings.
Check Your Subscription Method Inside the App
To find out where you subscribed, open the Hallow app, go to the 'Me' tab, tap the 'Settings' icon, and then select 'Subscription.' It will tell you if you subscribed through 'Hallow.com,' 'Apple App Store,' or 'Google Play Store.'
Cancel at Least 24 Hours Before the Renewal Date
To guarantee you are not charged, you must cancel your free trial or subscription at least 24 hours before it is scheduled to renew. This is a standard policy for most app stores.
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Why was I charged after I deleted the Hallow app?
Deleting the app from your phone does not cancel the subscription agreement with the platform you subscribed on (Apple, Google, or Hallow's website). The subscription remains active and will charge you until you formally cancel it.
How do I know where I subscribed to Hallow?
The easiest way is to open the Hallow app, go to the 'Me' tab, then 'Settings,' and 'Subscription.' The app will display your subscription method there.
Can I get a refund from Hallow?
It is possible but not guaranteed. After you have successfully cancelled your subscription, you must request a refund directly from the platform that billed you (Apple, Google, or Hallow). Each has its own refund policies and processes.
What happens to my account after I cancel?
Your premium access will continue until your current paid period ends. After that, your account will switch to the free version, and you will retain access to all free content.
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