How to Cancel Your DashReels Subscription (The Correct 2-Step Method)
Struggling with the confusing two-step cancellation for DashReels? You're not alone. This is the definitive 2025 guide to correctly cancelling your DashReels subscription AND the UPI AutoPay mandate to stop all future charges and understand their strict refund policy.
The Golden Rule of Cancelling DashReels
CRITICAL: You MUST perform a two-step cancellation. First, you cancel inside the DashReels app. Second, you must find and cancel the 'UPI Mandate' inside your payment app (like Google Pay or PhonePe). If you only do one, you risk being charged again. This is the #1 mistake users make.
The Complete 2-Step Cancellation Process
You must complete both Step 1 and Step 2 to fully stop your subscription.
Cancel Inside the DashReels App
- A. Open the DashReels app and go to your 'Profile'.
- B. Tap on 'Premium Plan' to see your subscription details.
- C. A popup will appear. Select 'Cancel Subscription' from the options.
- D. Follow the final prompts to confirm the in-app cancellation.
Cancel the UPI Mandate (Crucial Step)
- A. Open your UPI app (Google Pay, PhonePe, Paytm, etc.). Do not open DashReels.
- B. Navigate to the 'Mandates' or 'AutoPay' section.
- C. Find the active mandate for DashReels and select it.
- D. Tap 'Cancel Mandate' or 'Revoke' and confirm with your UPI PIN.
Understanding the Refund Policy
DashReels has a very strict, all-or-nothing refund policy.
You ARE Eligible If:
You have consumed ZERO content (not watched any videos) since your subscription payment was processed. In this case, you are eligible for a full refund.
You are NOT Eligible If:
You have consumed ANY content (watched even one video) after the payment was processed. In this case, your payment is final and non-refundable.
To request a refund, email support at support@dashverse.ai. Refunds are processed in 7-9 business days and your subscription will be deactivated immediately.
Pre-Cancellation Safety Checklist
You MUST Complete Both Cancellation Steps
CRITICAL: We can't stress this enough. Cancelling in the app is not enough. You must also cancel the UPI Mandate in your payment app to fully stop future charges. Treat them as two separate but equally important tasks.
No Content Consumed = Potential Refund
VERY IMPORTANT: If you were just charged and haven't used the app since, do NOT watch any videos. Contact their support immediately at support@dashverse.ai to request your refund. Watching even one video will make you ineligible.
Your Subscription Stays Active After Cancellation
Unless you are approved for a refund, cancelling will only stop future renewals. Your premium access will continue until the end of the billing period you've already paid for. This is normal.
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Why do I have to cancel in two places for DashReels?
DashReels requires a two-step process. First, you cancel in their app to end the service. Second, you MUST cancel the UPI Mandate in your payment app (Google Pay, PhonePe, etc.) to stop the recurring payment instruction. Failing to do both may result in future charges.
Can I get a refund from DashReels?
Only under one very specific condition: if you have not watched or consumed ANY content after your subscription payment was processed. If you have watched even one video, you are not eligible for a refund according to their policy.
How do I cancel the DashReels UPI Mandate?
You must open the UPI app you used to pay (e.g., Google Pay, PhonePe). Go to the 'Mandates' or 'AutoPay' section, find the active mandate for DashReels, and tap 'Cancel Mandate' to stop the payment instruction.
What happens if I only cancel in the DashReels app?
Cancelling in the app will signal your intent to end the service, but the payment instruction (UPI Mandate) with your bank may still be active. You must also cancel the mandate in your UPI app to be 100% sure you will not be charged again.
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