Cancel Your Surfshark Subscription
A VPN is an essential privacy tool, but its long-term plans can lead to significant forgotten renewal charges - a core problem we solve in our guide to finding unwanted subscriptions. If you're ready to cancel or switch providers, this is the definitive guide.
This guide provides the exact steps to cancel your Surfshark subscription and turn off auto-renewal. We'll also explain their 30-day money-back guarantee and how to request a refund if you're eligible.
How to Cancel Surfshark Auto-Renewal
The cancellation and refund process depends on your purchase platform (Website, App Store, or Third-Party).
Surfshark Website (Recommended)
- 1 Log in to your account on the Surfshark website.
- 2 Click on your email address at the top-right corner and select 'Subscription'.
- 3 Select the 'Payments' section and then click on 'Cancel auto-renewal'.
- 4 To request a refund within 30 days of purchase, contact the support team via live chat on the website.
Mobile App Stores (iOS/Android)
Android (Google Play)
- 1 Open the Google Play Store on your Android device. Tap your profile icon, go to 'Payments & subscriptions' > 'Subscriptions'.
- 2 Find and select your Surfshark subscription, then tap 'Cancel subscription'.
iOS (Apple App Store)
- 1 Open the Settings app, tap your name at the top, then tap 'Subscriptions'.
- 2 Find and select your Surfshark subscription, and tap 'Cancel Subscription'.
- To request a refund, you must contact Apple Support directly.
Amazon Appstore & Live Chat
Amazon Appstore
- 1 Go to 'Your Memberships and Subscriptions' in your Amazon account to turn off auto-renewal.
- To request a refund, you must contact Amazon Support directly.
Customer Support (Live Chat)
- 1 You can cancel the auto-renewal of your subscription by contacting the support team.
- 2 Visit the Surfshark website and initiate a live chat with a support agent to request cancellation or a refund (within 30 days).
Smart Surfshark Strategies
The '2-Year Plan' Deep Discount (The #1 Hack)
The single best way to get Surfshark for cheap is to subscribe to their 2-year (24-month) plan. The effective monthly cost is dramatically lower than the 1-month or 1-year plans.
The YouTuber Coupon Code Hunt
Before you buy, do a quick search on YouTube for 'Surfshark review' or 'Surfshark coupon'. Many tech reviewers have affiliate codes that can give you an extra discount or add 2-3 free months to your plan.
Use the 30-Day Guarantee as a Super-Powered Trial
If you purchased via their website, you can use the 30-day money-back guarantee as an extended, risk-free trial. Test the service thoroughly, and if you're not happy, you can get a full refund by contacting their support chat within the first 30 days.
Pre-Cancellation Safety Checklist for Surfshark
Confirm Your Purchase Platform (The #1 Issue)
CRITICAL: The cancellation and refund process is completely different depending on where you bought it. If you paid on the Apple App Store, Google Play Store, or Amazon, you MUST cancel and request refunds through them, not Surfshark.
Cancelling Auto-Renewal is NOT a Refund
VERY IMPORTANT: Following the steps to 'Cancel auto-renewal' on Surfshark's website only stops future payments. It does NOT automatically issue a refund for your current subscription period. A refund must be requested separately.
Your VPN Service Continues Until Expiry
After you cancel the auto-renewal, your paid Surfshark service will continue to work perfectly until the very last day of your current billing cycle (monthly or yearly).
Your Usage Data is Not Logged
As part of their privacy policy, Surfshark does not keep logs of your online activity. Cancelling your subscription does not expose your past browsing history.
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How do I get a refund from Surfshark?
You can only get a refund within 30 days of your purchase, and only if you bought it from the Surfshark website. You must contact their customer support via live chat to request it. Refunds are not possible for purchases made via the Apple App Store or Amazon.
Why can't I cancel my subscription on the Surfshark website?
This almost certainly means you purchased your subscription through a third party like the Apple App Store or Google Play Store. You must log into your Apple/Google account and manage your subscriptions from there.
What happens to my Surfshark account after I cancel?
Your account login will still exist, but it will lose its premium status once the paid period expires. You will no longer be able to connect to the VPN servers.
Is my subscription set to auto-renew by default?
Yes. All Surfshark subscriptions are set to renew automatically at the end of the service period. You must manually go into your account settings to turn off auto-renewal to prevent future charges.
Never miss a subscription renewal! Enter your details, and we’ll send you a free email reminder on the day it’s due - no signup needed.
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