Cancel Your Surfshark Subscription
Surfshark is a popular VPN service known for its strong security features, fast speeds, and its policy of allowing unlimited simultaneous device connections under a single account.
How to Cancel Surfshark Subscription
Follow the step-by-step instructions based on your device/platform.
How to cancel Surfshark on Website
- 1Log in to your account on the Surfshark website.
- 2Click on your email address at the top-right corner and select 'Subscription'.
- 3Select the 'Payments' section and then click on 'Cancel auto-renewal'.
- 4To request a refund within 30 days of purchase, contact the support team via live chat on the website.
How to cancel Surfshark on Android (Google Play)
- 1Open the Google Play Store on your Android device.
- 2Tap your profile icon, then go to 'Payments & subscriptions' and select 'Subscriptions'.
- 3Find and select your Surfshark subscription from the list.
- 4Tap 'Cancel subscription' and follow the on-screen instructions.
- 5To request a refund, contact Surfshark support or, if within 48 hours of purchase, request it directly from your Google Play account.
iOS (Apple App Store)
- 1Open the Settings app on your iPhone or iPad.
- 2Tap your name at the top, then tap 'Subscriptions'.
- 3Find and select your Surfshark subscription from the list.
- 4Tap 'Cancel Subscription' and confirm. To request a refund, you must contact Apple Support directly.
Amazon Appstore
- 1Go to 'Your Memberships and Subscriptions' in your Amazon account.
- 2Find your Surfshark subscription and select the option to manage or turn off auto-renewal.
- 3To request a refund, you must contact Amazon Support directly.
Customer Support (Live Chat)
- 1You can cancel the auto-renewal of your subscription by contacting the support team.
- 2Visit the Surfshark website and initiate a live chat with a support agent.
- 3Request to cancel your subscription's auto-renewal or ask for a refund if you are within the 30-day purchase window.
Want to save even more? We can track your Hulu subscription and alert you if a better deal pops up before renewal.
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The '2-Year Plan' Deep Discount (The #1 Hack)
The single best way to get Surfshark for cheap is to subscribe to their 2-year (24-month) plan. The effective monthly cost is dramatically lower than the 1-month or 1-year plans.
The YouTuber Coupon Code Hunt
Before you buy, do a quick search on YouTube for 'Surfshark review' or 'Surfshark coupon'. Many tech reviewers have affiliate codes that can give you an extra discount or add 2-3 free months to your plan.
Use the 30-Day Guarantee as a Super-Powered Trial
If you purchased via their website, you can use the 30-day money-back guarantee as an extended, risk-free trial. Test the service thoroughly, and if you're not happy, you can get a full refund by contacting their support chat within the first 30 days.
Pre-Cancellation Safety Checklist
Confirm Your Purchase Platform (The #1 Issue)
CRITICAL: The cancellation and refund process is completely different depending on where you bought it. If you paid on the Apple App Store, Google Play Store, or Amazon, you MUST cancel and request refunds through them, not Surfshark.
Cancelling Auto-Renewal is NOT a Refund
VERY IMPORTANT: Following the steps to 'Cancel auto-renewal' on Surfshark's website only stops future payments. It does NOT automatically issue a refund for your current subscription period. A refund must be requested separately.
Your VPN Service Continues Until Expiry
After you cancel the auto-renewal, your paid Surfshark service will continue to work perfectly until the very last day of your current billing cycle (monthly or yearly).
Your Usage Data is Not Logged
As part of their privacy policy, Surfshark does not keep logs of your online activity. Cancelling your subscription does not expose your past browsing history.
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How do I get a refund from Surfshark?
You can only get a refund within 30 days of your purchase, and only if you bought it from the Surfshark website. You must contact their customer support via live chat to request it. Refunds are not possible for purchases made via the Apple App Store or Amazon.
Why can't I cancel my subscription on the Surfshark website?
This almost certainly means you purchased your subscription through a third party like the Apple App Store or Google Play Store. You must log into your Apple/Google account and manage your subscriptions from there.
What happens to my Surfshark account after I cancel?
Your account login will still exist, but it will lose its premium status once the paid period expires. You will no longer be able to connect to the VPN servers.
Is my subscription set to auto-renew by default?
Yes. All Surfshark subscriptions are set to renew automatically at the end of the service period. You must manually go into your account settings to turn off auto-renewal to prevent future charges.
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