Cancel Your Rentomojo Subscription
Renting furniture is a key part of setting up a new home, a process we explore in our unfiltered guide to co-living and renting in India. If you need to end your RentoMojo subscription, this is the definitive guide to their notoriously complex process.
This guide provides the exact steps to close your RentoMojo rental plan. We'll explain the crucial details of their early closure fees, the process for scheduling a product pickup, and how to navigate the deposit refund process to get your money back.
How to Cancel Your RentoMojo Rental Subscription
RentoMojo cancellation is a multi-step process involving formal requests, uninstallation, and deposit processing.
Canceling an Order (Before Delivery)
- 1 You can cancel an order without any extra cost up to one day before the scheduled delivery date.
- 2 To cancel, log in to your RentoMojo account on the website.
- 3 Raise a request for cancellation under 'Requests' > 'General queries' > 'Order related' > 'cancel order'.
- Once an order has been delivered, it cannot be canceled, but you can request to close the subscription early.
Closing a Subscription (Early Termination)
- 1 If you wish to end your rental subscription before the committed tenure, you must request an 'early closure'.
- 2 Log in to your account, click on 'New Request', and choose 'Close Subscription'.
- 3 You must select the products you wish to return and pick a preferred return date, giving at least 7 days' notice.
- Be aware that this will incur early closure charges, which are calculated as a multiple of your monthly rent and vary based on your contract tenure.
Refund of Security Deposit (Post-Return)
- 1 Your refundable security deposit will be processed after the items have been returned and have passed a quality check.
- 2 Any pending dues or costs for damages found will be deducted from the deposit amount.
- 3 The refund will be credited to your bank account within 7-9 working days.
Smart RentoMojo Strategies
The 'Subscription Transfer' Hack (The #1 Way to Avoid Fees)
If you need to end your rental early, the best way to avoid all early closure penalties is to find someone to take over your subscription. RentoMojo officially allows this. You can offer it to a roommate, friend, or on a local community forum. This is their preferred 'win-win' solution.
The 'Relocation' Alternative
If you're moving to another city where RentoMojo operates, don't cancel. Instead, raise a 'relocation request.' They will move the products for you, allowing you to continue your subscription and avoid the early closure penalty.
Create a Digital Paper Trail for Disputes
Given the high number of user complaints about contract terms changing, you must be prepared. Screenshot your initial order confirmation showing the tenure. Save all chat transcripts and emails. This documentation is your only defense in a dispute.
Pre-Cancellation Safety Checklist for RentoMojo
You WILL Be Charged a Penalty for Early Cancellation
CRITICAL: If you return items before your committed tenure (e.g., 6, 12, or 24 months) ends, you will be financially penalized. This 'early closure charge' is typically equivalent to 1-2 months' rent and is non-negotiable.
Your Deposit Refund is NOT Guaranteed to be 100%
VERY IMPORTANT: Your deposit will only be refunded after RentoMojo performs a 'quality check' at their warehouse. Many users report deductions for damages. The refund process can take 7-9 working days *after* they approve it.
Take Detailed Photos and Videos Before Pickup
To protect your deposit from unfair damage claims, take detailed photos and videos of every item from all angles right before their pickup team arrives. This is your only proof of the item's condition upon return.
Use the Official Website Dashboard to Cancel
Do not rely on verbal confirmations or simple chats. The only official way to initiate cancellation is to log in to your RentoMojo account on their website, go to 'New Request,' and select 'Close Subscription.' This creates a formal record.
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What are the early closure charges for RentoMojo?
The charge depends on your contract tenure and product category, but you should expect a penalty equivalent to 1-2 months' of your rent. For example, on a 12-month tenure for furniture, the charge is 1.5 months' rent.
Will I get my full deposit back from RentoMojo?
You will only get a full refund if you have completed your full tenure, have no pending dues, and your items pass their quality inspection without any damage claims. Be prepared for potential deductions.
Does cancelling RentoMojo affect my CIBIL / credit score?
Yes, it can. If you have outstanding dues that you refuse to pay, RentoMojo may report this to credit bureaus, which could negatively impact your credit score. It is important to resolve all payments.
What should I do if RentoMojo's customer service is not helping?
Based on user reports, if standard support fails, the next step is to threaten to file a complaint with a consumer court. This often escalates the issue to a team that can resolve it. Having a full paper trail of your communication is crucial here.
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