How to Cancel ChatGPT Plus (Even When the Button Fails)
Frustrated because the 'Manage' button is broken or you can't find where to cancel your ChatGPT Plus subscription? You're not alone. This is the definitive 2025 guide to successfully canceling your ChatGPT subscription, even when the official methods fail.
The Golden Rule of Cancelling ChatGPT
CRITICAL: You MUST cancel your subscription on the same platform you used to pay. If you subscribed on the website, cancel on the website. If you subscribed on your iPhone, you must cancel through your Apple ID settings. This is the #1 source of all cancellation problems.
How to Cancel Your ChatGPT Subscription
Find your subscription method below and follow the exact steps.
On the ChatGPT Website
- 1 Log in at chat.openai.com.
- 2 Click your name (bottom-left) and select 'Settings'.
- 3 Click the 'Manage' button next to your plan details.
- 4 On the new page, click 'Cancel Plan' and confirm.
On iPhone/iPad (Apple Billing)
- 1 Open the main 'Settings' app on your iPhone.
- 2 Tap your Name / Apple ID at the very top.
- 3 Select 'Subscriptions' from the list.
- 4 Find and tap on 'ChatGPT', then tap 'Cancel Subscription'.
On Android (Google Play Billing)
- 1 Open the 'Google Play Store' app.
- 2 Tap your profile icon (top-right), then 'Payments & subscriptions'.
- 3 Select 'Subscriptions' and find ChatGPT in the list.
- 4 Tap 'Cancel subscription' and follow the prompts to confirm.
Troubleshooting Common Problems
Problem: The "Manage" Button is Broken or Does Nothing.
Solution: This is a common bug. The fastest fix is to use the support chatbot. Go to help.openai.com, click the chat icon in the bottom-right, and type "Cancel My Subscription". The bot will process the cancellation for you instantly.
Problem: I Can't Find Any Cancel Option on the Website.
Solution: This 100% means you subscribed through your phone's app store. If you have an iPhone, follow the Apple App Store instructions above. If you have an Android, follow the Google Play Store instructions.
Special Case: The 1-Year Free "ChatGPT Go" Offer in India.
Solution: DO NOT CANCEL IT. OpenAI has confirmed that if you cancel the subscription or UPI mandate for this specific offer, your free access will end after 30 days, not the full year. To be safe, set a calendar reminder to cancel it 11 months from now.
What Happens After You Cancel
Your Access Continues Until the End of the Billing Cycle
Cancelling does not immediately cut off your Plus access. You can continue to use all premium features until the date your next payment was due. This is normal and means the cancellation worked.
Subscription Fees are Strictly Non-Refundable
VERY IMPORTANT: OpenAI's official policy is that payments are non-refundable. Do not expect to get money back for the remaining days in your billing cycle if you cancel early.
Your Chat History and Account are Safe
Cancelling your Plus subscription simply reverts your account to the free tier. Your account, custom instructions, and all previous chat history will remain safe and accessible.
You Can Get a Retention Discount (Sometimes)
Some users (but not all) report being offered a discount for several months when they try to cancel. This is an A/B test and is not guaranteed, but it may be worth trying if you plan on staying subscribed.
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The 'Manage' or 'Cancel Subscription' button is broken. How do I cancel?
This is a common issue. The best workaround is to go to help.openai.com, click the chat icon in the bottom-right, and type 'Cancel My Subscription'. The support bot will process the cancellation for you instantly.
Why can't I find the cancel button in my ChatGPT settings?
This almost always means you subscribed through a mobile app. If you subscribed on an iPhone, you MUST cancel in your phone's Settings > Apple ID > Subscriptions. If on Android, you MUST cancel in the Google Play Store > Subscriptions.
Can I get a refund if I forgot to cancel ChatGPT Plus?
OpenAI's official policy is that subscriptions are non-refundable. You can try contacting support via the help center chat for an exception, but it is not guaranteed.
I got the free 1-year ChatGPT Go offer in India. Should I cancel it right away?
No. According to OpenAI's terms for this specific promotion, if you cancel the subscription (even the autopay), your free access will end after the current 30-day cycle, not the full year. To be safe, set a calendar reminder to cancel 11 months from now.
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